"Line in Use" message for hours and hours

[laplante13]

The problem has occurred as follows:

9/16/13 – “Line in Use” message for 4 hours

9/24/13 – “Line in Use” message for 4 hours

10/1/13 to 10/2/13 – “Line in Use” message for 36 hours

There was no dial tone so could not make or receive phone calls.  Seemed like the central office equipment failed to disconnect the line after a call.  Each time the problem ended on its own.

Each time, I disconnected the house phone wiring and connected a phone directly into the Network Interface Device (NID).  There was no dial tone although the phone was still “live” as I could hear the sound of my breath when I blew into the mouthpiece.  Did the same test with a second phone just to make sure.  The DSL always worked fine in spite of the “Line in Use” problem.

Bottom Line - the problem appears to be on Verizon's end.

Scheduled a repair service but since it fixed itself - there did not seem much point in having a technician come out when the problem was already gone.  How can I make Verizon aware of this problem without having a Verizon technician come to my house for no reason since the problem appears to be on Verizon equipment???

[delano1]

This is now happening to me as well.  As you can see I can get on the internet but phone says "Line in Use".

[delano1]

I called trying to explain about the issue and that others were having the same problems. "We don't know about that mam"

I told them it is in their forums.  and again "We don't know about that mam"

I said  " Myself along with others are having issues with it saying Line in Use and static. "  SO once again they tell me the steps to take.  I said yes I just told you I did that.  We ll mam we will send someone out there to fix it and if it is in your house you will be billed.  I said NOOO pl;ease listen I have internet... She doesn't even pay attention to that. 

But they are sending someone out to the house Wed because the problem might be in the house. 

Basically if it is not in their manual forget trying to tell them anything.

[smith6612]

If there is belief that the problem may be in the house, you can test that theory by testing with any phone (preferably one that does not need an AC outlet to work) at your NID. See this guide on what a NID is: http://www.dslreports.com/faq/1317

In many cases, simply plugging a phone into that jack while the problem is happening inside, will allow you to see if service is also affected. If It's on Verizon's end, it's a free fix. You'll need to let Verizon know that this fix was performed, and ideally their line tests would need to pick up on something such as a short or an "open" circuit.

[delano1]

Already done and I told her that last night.  Phone still is the same way.  But thank you :  

[tirwin88]

was anyone able to resolve their issue?   I am having the same problem.  They said it was something with the wiring in my house and they will charge me 100 for the first hour and 45 for each additional.   I rarely even use my house phone and I really do not want to put this much money out.

[inTakoma]

The first time it happened to us, it lasted for days before "fixing itself". This was about Sep 12-16th, 2018. Now, it's happening again. I suspect it is a phone line problem, and from messages on line, not solely a Verizon issue. No question though that Verizon is not responding in any way to queries.

[KH-OrnEsh1]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.