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tree on lines in Lynn Township, PA
pjsutton
Contributor

During a storm last week, a tree fell on some telephone lines on Golden Key Rd (Route 863) in Lynn Township (Kempton), PA.  About 1/2 mile north of Kistler Valley Rd.  Near pole # B-16-13

I called Verizon to report this issue last Friday and it has not yet been fixed.

The wire is literally holding the tree up on the lines and I am afraid it will break and cut off my landline.

Please send someone out to fix it.

Thanks.

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Re: tree on lines in Lynn Township, PA
LawrenceC
Community Manager
Community Manager

Hi pjsutton,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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