unable to reach Customer service for billing question

[karensiesta1]

I have trie serveral times to call verizon customer service to ask about a billing question.  Either I'm disconnected or I receive a recording say the office is closed.  I tried Verizon's Live chat, explained my question and was told to call a 800 number  and the same thing happened again.  Why can't I reach a live person  regarding a billing question???????     What is going on with Verizon???? 

[KH-OrnEsh1]

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.