voicemail changes out of the blue

[562frustrated]

have had the same phone # for many many years. Fios for many years. voice mail was always press the mail icon on my phone, press the 4 digit ID code then # and away we go.

tried to access it yesterday and i have to enter my 10 digit home phone only to get a 'sorry that is not a valid number" message.

website says i have to now dial a separate 10 digit # then my access code then #.

why must it be so darn difficult?  why weren't we notified of the change?  WHY DID YOU CHANGE?

[WorstWebSite]

It took a while but I got mine working again.. In the process  I inadvertently changed the language in voice mail to Spanish. Can figure out how to get it back to English.. I don't read Spanish. No where on this friggen site can I get the info to change it.

[tns]

From your home phone *86 should work.