My business phone makes the stutter tone but won't let me get into voicemail. When I call to leave a message it asks for my VM sign-in information instead of a greeting and letting me leave a VM. I cannot take messages and cannot fix my VM. I even unplugged all phones per the repair service and that didn't work.
Sounds like your vm inbox is broken. Contact Tech Support so they can test the vm and rebuild it if needed. Please remember you may loose whatever vm that is there if they need to rebuild it again.
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