So I ordered an iPad and I received it and It was the incorrect iPad so I tried to contact Verizon to get a replacement but all I got was robots and people re-directing me to different areas so I just decided to return it and get a refund For the money I put down for the first monthly payment. So I’ve shipped it already, but I’m not seeing It’s having being shipped on the Verizon app. There could be a delay, but I’m not trying to have the Verizon app not say that I shipped it and it goes past the month mark and me not get my refund. I’ve spoken to robots only and have gotten the runaround for days and days and I just wanna talk to a live agent who can actually help me with the situation. I’ve been a customer for over 10 years and this is absolutely unacceptable. I recently had an issue with a phone that was I turning in to use towards payments for new phone and a Verizon employee didn’t mail it in like they were supposed, even though they said they would. I need assistance on this ASAP. If Verizon could help me with this issue, I’d really appreciate it. If it’s a delay and it’ll show up in a few days that it’s been received that’s fine, but I don’t really see that happening because I’ve been able to get a hold of nobody and I’ve heard a lot of other people having similar experiences. Anyway, if any Actual Verizon employees see this please reach out to me and help me get this sorted out and I can leave my information as well. Thanks.
Hello, eelijahlarson. Thanks so much for this info. Help is here as your business mean the world to us, and we are happy to hear you wanted to expand your account with the tablet. Please tell us more. What is the location code for the order in question?
-Natasha
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