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How do I dial an International call?
WILHUI10
Member

I am in Kingston Jamaica and, when attempting to call, keep getting the response "mobile network not available." Do I need to do something I need to do besides dial the US number?

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Re: International calls
Acrillix
Sr. Member

Yes there is. When we are international, you must mark your calls as being dialed internationally.

C=Country

C  Country     Dialing To                            Network               Dialing Instructions

1JamaicaCustomer ServiceGSMDial 1 then 908-559-4899
U.S.GSMDial Plus Sign then 1 then Area Code then 7-digit U.S. number
LocalGSMDial Plus Sign then Country Code then Local Number with Area Code (if applicable)
Other CountriesGSMDial Plus Sign then Country Code then international number
Customer Service from a landlineNoneDial 1 800 2528677

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Re: International calls
Acrillix
Sr. Member

Yes there is. When we are international, you must mark your calls as being dialed internationally.

C=Country

C  Country     Dialing To                            Network               Dialing Instructions

1JamaicaCustomer ServiceGSMDial 1 then 908-559-4899
U.S.GSMDial Plus Sign then 1 then Area Code then 7-digit U.S. number
LocalGSMDial Plus Sign then Country Code then Local Number with Area Code (if applicable)
Other CountriesGSMDial Plus Sign then Country Code then international number
Customer Service from a landlineNoneDial 1 800 2528677
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Re: International calls
vzw_customer_support
Customer Support

Hello WILHUI10,


We definitely want you to be able to use your phone while on your trip. Does your phone show a connection? How may service bars? Are you hearing a recording or does a message display on the screen?


ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: International calls
Acrillix
Sr. Member

For the Samsung Galaxy S4/S4 Mini:

Dial a + (Hold Zero) 1 then the mobile number.

You also must enable Data Roaming Access to use data while international. Changing the Preferred Network Mode also helps when using your phone internationally.

Roaming: Applications>Settings>More/More Networks>Mobile Networks>Data Roaming Access/Global Data Roaming Access>Allow Access for All Trips>OK

Network Mode: Applications>Settings>More/More Networks>Mobile Networks>Preferred Network Mode/Network Mode>LTE/GSM/UMTS>Automatic>OK

If you experience issues after completing these steps, please proceed to the following steps.

Always power off and back on your device after making changes like the above. Also, if you are travelling to different countries, when you receive the "Welcome to ___", it's good to restart your phone.

Another step you can use (**NOTE: it may not be available on all Android devices**): Applications>Backup and Reset>Reset Network Settings>Restart Phone to confirm

Another one is: Applications>Settings>More/More Networks>Mobile Networks>Network Operators (If this is grayed out, you did not switch the network mode to LTE/GSM/UMTS)>Manual>Select Network Operator

If you continue to have issues, you will need to contact the Global Support Team. [Removed] check your SMS messages, it is included in the Welcome Text.

Hope this helps.

Discussion of moderation removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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