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lg g5 keeps saying verizon wireless
easlingn
Member

Just recently my LG G5 started saying "verizon Wireless" and keeps it up at random times.  It seems to happen when in a week signal area but just started doing it.  Very annoying and don't know how to stop it.

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Re: lg g5 keeps saying verizon wireless
vzw_customer_support
Customer Support

We understand the importance of a working device ,easlingn . Let's get your up and running. What is your current ZIP Code? Are you having issues with calls, texts, or data? Are you able to send us a screen shot of what you are seeing?

TabithaJ _VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: lg g5 keeps saying verizon wireless
easlingn
Member

I have had this phone for about a year and about 3 or 4 days ago this annoying thing started happening.  For some reason I am getting announcements every time there is a change in signal strength.  Yesterday while sitting in a restaurant eating lunch this phone made the announcement "verizon Wireless" 4 times without moving from my table.  When this happens it doesn't even wake the phone from sleep mode, there is nothing on the screen or any indication of what is going on.  On several occasions there has also been announcements "out of service" and "extended network" or "loss of data".  These announcements are very annoying and is something new that was not happening before.  I have been to 2 different Verizon stores to get this resolved but they have no idea what is happening.

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Re: lg g5 keeps saying verizon wireless
tikibar1
Sr. Leader
Sr. Leader

Sometimes settings get changed when phones are updated; has your phone received a recent update?  The exact path may be different, but have you gone to Settings > Sound > Sound Effects > Sound When Roaming and ensured it's off?

Re: lg g5 keeps saying verizon wireless
vzw_customer_support
Customer Support

We want to make sure you are getting a phone that works properly every day. Let's look into this more. Has there been any changes on your phone recently? Is your phone currently up to date with the latest software?

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Re: lg g5 keeps saying verizon wireless
easlingn
Member

There has been no changes and the OS is up to date.  Today I went down a road where I know service goes in and out and the phone continually announced "verizon Wireless",  "loss of service" and "extended service"

I have traveled this route many times before this started happening and no announcements.

This is very frustrating especially when in a restaurant and the phone continuously says "verizon Wireless" every 10 or 15 minutes. ( this is without moving from our table.)

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Re: lg g5 keeps saying verizon wireless
vzw_customer_support
Customer Support

This is certainly a frustration experience to hear the repeated message on your device, Easlingn. Let's continue to work on fixing this issue to try prevent that message from being repeated as often as you mentioned. What's your zip code you were located in when this issue started? Are others in the same location having the same issue? Please share more details so we can look into a resolution.

EdwinW_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: lg g5 keeps saying verizon wireless
Alkhemist9
Member

This is happening to me, too. It's constant. We have bad cell service where I live, so this is why it keeps announcing itself. There should be a way to disable this "feature." It's extremely annoying, and as of now, the only thing I can do is mute the phone, but that mutes incoming text alerts and phone calls. Can this be disabled somehow??

Re: lg g5 keeps saying verizon wireless
Firedancermom1

My new LG G5 is doing it all hours of the day and night. It wakes me up in the middle of the night it is so horrible this is the worst phone I've ever had. Been complaining about the phone since I got it but they told me I would get used to it that I kept it and now I can't take it back it's been so long it's a piece of junk

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Re: lg g5 keeps saying verizon wireless
Firedancermom1

You didn't even address the issue

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