Verizon Home LTE External Antenna

[toddrhoades]

I recently signed up for the Verizon home lte service (not to be confused with 5g home lte). The router has support for an external antenna and there is a support page for it (see link below), as well as what seems to be a press image, but I can’t seem to find where to get it. Does anyone know if/when it will be available to purchase or if there are any other external antennas that are compatible with the Verizon home lte router? 

https://www.verizon.com/support/knowledge-base-232597/

[vzw_customer_support]

toddrhoades, we are here for you to help in any way possible. So we can help with your services, please send us a Private Note. Thank you! 

JoseL_VZW

[Donnie9]

How can I get the external antenna? Thanks

[vzw_customer_support]

You can get an external antennae sent to you by contacting customer service directly. You can send us a Private Note here, contact us on Facebook or Twitter, or call customer service from your phone by dialing *611. 

-NoahS_VZW

[drsko67]

I need the same antenna as this guy but for the 5G router. Could you please help me too?

[Ricks808]

Hello,  I have the same issue.  Could I find out where to get the external antenna please?
thank you

[vzw_customer_support]

Let's ensure that we are on the same page. Is this the one that you are speaking of:  https://www.verizon.com/support/knowledge-base-65033/ ?

-TakendraW_VZW

[Ricks808]

No,  I have the device listed above.  

https://www.verizon.com/support/knowledge-base-232597/

[vzw_customer_support]

Ricks808, we do appreciate you for that information! So we can help look into this together, please send us a Private Note. 

JoseL_VZW

[Jaccardo316]

Why a private Note?  I have same issue, NEED the antenna, I am on the fringe in zip 93202 and signal is marginal at best!  Please help before my family disowns me.

john

[vzw_customer_support]

We'll be happy to help out with any issue you're experiencing with your devices, Jaccardo316. We'll send you a private not to continue.

[Erae941]

Also in need of this antenna. How do I order this product?

[vzw_customer_support]

Our Customer Care team is able to replace an antennae or order a booster for you if needed. Feel free to give them a call at 800-922-0204 to explore options. - ErichC_VZW

[rgl102613]

Why cant Verizon tell everybody what antenna to get?  Why the secrecy of asking to move to private messaging?  What are they hiding?

[vzw_customer_support]

I assure you that we're not hiding anything from you. Sometimes, when we need to access an account to assist one of our customers, we do need to go into a Private Note, to protect the security of the account. I hope that information is helpful. 

[tochs1]

What model router is pictured in this article:  https://www.verizon.com/support/knowledge-base-65033/

Is this still available?  I live in a remote location and need a router that I can hook outside antennas to.

Thanks

[vzw_customer_support]

Hello. We do have the antenna's available with the network extender. However, we do not sell the product separately at this time. TaylorH_VZW

[IMA210]

@taylorh_VZW is the network extender available on the Verizon site? How would we go about getting one of those units?

[vzw_customer_support]

I would love to help on how to get this Antenna. All you have to do is sign in here: https://secure.verizon.com/vzauth/UI/Login?realm=vzw&module=VZWLdap&goto=https%3A%2F%2Fwww.verizon.c... and it will direct you to the Antenna. Does this help? AmberF_VZW

[IMA210]

@amberf_vzwI get the following error when clicking on the link and signing in:

Sorry we are not able to process your request at this time.

Learn more about Verizon Wireless products and services:

Links removed to be able to post

No matter how I format the URL, same error

[jav6]

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@IMA210 wrote:

@amberf_vzwI get the following error when clicking on the link and signing in:

Sorry we are not able to process your request at this time.

Learn more about Verizon Wireless products and services:

Links removed to be able to post

No matter how I format the URL, same error

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I am able to go to that link, sign in and get the following: