Disney Bundle prompted me for payment
danielle829
Enthusiast - Level 1

I traded in my phone for a new Samsung S22 Ultra. I was offered the Disney+ bundle for free for six months. When I tried to redeem the offer, I had to enter a method of payment. I was charged for the 13.99. My Verizon account shows that I activated the bundle, so it doesn't make sense I had to enter a form of payment, and I am being charged on my personal bank account. 

The email address matched, so that is not the issue. I want to be able to use my free trial, but it now seems I have a personal account with Disney+ set up, thanks to Verizon.

Not what I expected. 

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17 Replies
vzw_customer_support
Customer Service Rep

Hello, danielle829. I am sorry to hear you ran in to an issue activating your 6 month free Disney+ bundle. We are going to send you a Private Note to assist you further. 

*Cassie

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zdegeorge
Newbie

Hi there, can you help me with a similar issue? I have Disney+ included in my phone plan but when I go to login it asks me for payment and it should be free. Thank you. 

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vzw_customer_support
Customer Service Rep

Hi! We understand that it's important to have access to your perks in your plan. I would like to look into this concern for you. Please send us a Private Note, to get started. 

*Latecia

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jared1111
Enthusiast - Level 3

Was there ever a successful resolution to this? I think I'm having the same problem.

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danielle829
Enthusiast - Level 1

I did get a response through Disney. I gave them the Verizon reference number, and they helped me out over live chat.  It was the only way to get it resolved. Hope you have the same luck!

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jared1111
Enthusiast - Level 3

Sadly, no. But thanks for letting me know! (Disney support looked up my reference number and couldn't find an active subscription.)

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vzw_customer_support
Customer Service Rep

Hello, jared1111. We want to ensure you receive the help you need to resolve this issue. We are sending you another Private Note so that we can assist you further.

*Cassie

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GolfWhiskey
Newbie

Same issue here.. Just upgraded to ultra s22, upgraded plan, tried to add Disney plus and it's trying to make me pay via Google Play Store. 

 

Details: I assumed since it's a Verizon offer and D+ was already installed that I just needed to open D+ app and create an account. When it tried to make me pay, I looked up online how to active and did so through Verizon app. I used the same email address I had just created my account with. 

 

Now, the Disney+ account is still trying to make me finish the subscription process (by paying via Google Play), and the offer is "redeemed" at Verizon? 

 

How to fix? 

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bson
Newbie

Same issue for me . I spend multiple hours with both Verizon and Disney support and they were not able to resolve it. Never got my access to Disney+ to work as promised. this whole bundle seems like false advertising.

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vzw_customer_support
Customer Service Rep

Hello there! We're sorry to read about the situation, and we're happy to help. Please reply to our private note to better assist you.  ~Aaron

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vzw_customer_support
Customer Service Rep

You will need to contact Disney+ Support at 888-905-7888.

*Harley

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vzw_customer_support
Customer Service Rep

Thank you for sharing your solution with the community, danielle829. We hope you have a fantastic day!

-George

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vzw_customer_support
Customer Service Rep

Hello, jared1111.  We want to ensure you receive the help you need to resolve this issue. We are sending you a Private Note to assist you further.

*Cassie

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RMarkle400
Newbie

I have the same issue.  Verizon please fix this systemic issue. 

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zdegeorge
Newbie

Hi there, can you help me with this same issue? I am trying to login to Disney+ but it's asking me to pay. On my MyVerizon account it says the subscription is active, but when I try to go to Disney, it does not work.  

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chakong1
Enthusiast - Level 2

Asks me to select subscription plan when I log in. 

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kh-gary
Moderator Emeritus

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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