5G Internet Gateway and Port Forwarding
JohnMaring
Enthusiast - Level 2

I am in my initial 30 day trial of Verizon's Home 5G Internet Gateway.  Although there is a Port Forwarding section in the 5G Internet Gateway's (Router) Settings / Firewall, configuring Port Forwarding there doesn't appear to "open" the Port to the outside.  I configured port 22 to be forwarded to my Western Digital NAS, but Verizon's Home 5G Internet Gateway is not opening that Port externally.  When I check for open Ports (from the outside in) only Port 80 (which is used for the Router's Configuration) is opened.

 

Does Verizon's Home 5G Internet Gateway support Port Forwarding?  Has anyone got this to work?

 

Of should I cancel my  service and go back to Starry internet?

 

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26 Replies
vzw_customer_support
Customer Service Rep

JohnMaring, I have the LTE Home Internet, and I can't wait for the 5G Home Internet to be available at my home to be able to take advantage of the speeds.  When it comes to the ports they are automatically set and can not be manipulated or changed.  They are auto-set.  I was trying to check a couple of ports on my home router and the LTE router is the same, and we can't adjust them.  

-Santo

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JohnMaring
Enthusiast - Level 2

Santo

 

The 5G Internet Gateway has setting to configure Port Forwarding, which I have done.  I just seems that the Router isn't opening those ports.  A bug in the Router? Of there is some firewall setting that needs to be modified?

Why would they let you configure Port Forwarding and document how to configure Port Forwarding, if they know it won't work.  Just ends up with customers like me being confused and upset.

 

 

vzw_customer_support
Customer Service Rep

Hello being on top of your service is vital, especially if you are having 5G Home Internet Issues, we want to guide you in the right direction. For further support on your 5G Home Internet setup, please reach out to our specialists by dialing 844-769-1988. They will aid you in the best way possible.  ~Gilbert

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Chingaso
Enthusiast - Level 1

So did you ever get this to work?

I have the same problem.  I also hooked my old, reliable nighthawk router to this router and and pointed DMZ to it's IP address, thinking all ports would be forwarded to the nighthawk and I could use that router's port forwarding to connect to various devices/servers.  NO port was open with that configuration.

Very frustrating.  May have to revert to another ISP.

JohnMaring
Enthusiast - Level 2

I have not been able to get it to work.

vzw_customer_support
Customer Service Rep

Thank you for reaching out to us today. We have an entire support team dedicated to making sure your 5G experience is flawless! Please reach out to them by calling 844-769-1988. 

*Traci

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doniowa
Newbie

Then why doesn't one of them get in here and just answer the question?!?

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vzw_customer_support
Customer Service Rep

doniowa, we would love to help! Can you pleasesend us a private message? 

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JohnMaring
Enthusiast - Level 2

Dear Customer Support

I am still waiting on the issue to be resolved.

Verizon re: ticket #[Edited for personal information]

Please send me an updated on this ticket

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vzw_customer_support
Customer Service Rep

Thank you for reaching out to us for an update about your ticket.  I will be sending you a Private Note here to ensure we find out more about this ticket's status immediately.

~Pablo

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JohnMaring
Enthusiast - Level 2

I have not received a private message or don't know how to find it on the community.  

Please send me a link to it.

John

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vzw_customer_support
Customer Service Rep

We're happy to take a look into this with you, please move to our profile and see the Private Message button. 

*Gen

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JohnMaring
Enthusiast - Level 2

I have responded to your private message and am still waiting for ticket [Edited for Privacy] to be resolved.  No one (customers) in this thread have been able to get this common feature  to work

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Ann154
Community Leader
Community Leader

Not sure if the 5G network is also behind the NAT firewall like the 4G LTE network is. To utilize port forwarding and other IP address configurations outside the NAT firewall, the customer needed to also purchase a public IP address from Verizon Wireless. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Corey_young
Enthusiast - Level 1

Can you elaborate on this a little bit? How does one go about doing that?

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euruchima
Enthusiast - Level 2

I was unable to find Port Forwarding under any of the settings tabs.  After reading this thread and seeing no clear answer from Verizon.  I'm going to assume this is not an option and I will have to return the device & cancel service.  I needed to port forward to remote access a DVR.

settings.jpg

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vzw_customer_support
Customer Service Rep

Thank you for reaching out to us today. We want to make sure that you get the assistance that you need. What is the model number for the gateway that you have? We can look up the details to see if the option is available. This way you can connect all your devices. ~Roger

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euruchima
Enthusiast - Level 2

@vzw_customer_support Verizon Internet Gateway (ASK-NCQ1338E)

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vzw_customer_support
Customer Service Rep

Port Forwarding can be located by following the steps provided from this link https://www.verizon.com/support/knowledge-base-302813/

-Sylvia

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Too bad they got rid of Nat Forwarding worked great. But no longer an option. Now gotta test my nat type daily to make sure its open before i play a game. Otherwise risked getting kicked off in the middle of a mission.

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