I cannot get my Ellipsis 7 files to open on my computer. Computer says the device needs to be installed. Also, when I click on my tablet's "usb computer connection" it will not open.
Lets ensure you're able to properly connect your tablet to computer. Does the Media Transfer Protocol ( MTP ) pop up when connected? Swipe down on the status bar and "touch for other USB options."
YosefT_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Nothing pops up. There are no options.
Thank you for checking! Do you notice any conflicts when accessing your computer's Device Manager? http://vz.to/1R1IeUs
YosefT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Yes. I open the device manager on the computer, and it shows the tablet but will not let me open it. The computer says that it needs to be installed.
StacieRachael,
We will uncover this mystery and get your files to open. Any recent updates on your computer? Any USB drivers need ot be updated?
JuanD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I got it to work.
My computer is a new one and didnt recognize.that I needed a driver repaired. On a wim I tried connecting it to an older computer, and it recognized that a driver needed to be repaired. It did not connect to the old computer though. I plugged it back into the new computer and left it in for a few minutes and it finally connected!!! A miracle! Since repaired I've had no problem on the new computer (:
I've tried 3 different usb cords.
I have no problem connecting my phone and accessing my files on the computer, but the tablet refuses to.
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