Keep getting dropped. Devices connected = 0.

[RandyLH]

I repeatedly must do a #48 to re-connect to my Network Extender.  Even though I am sitting 5 feet away from it.  

Question: Why do I get dropped?  How do I make it so I don't have to keep connecting?

[vzw_customer_support]

RandyLH,

That would get old quickly. We want you able to count on your extender. I'm glad to help figure this out. Does this happen with multiple devices? Do you have Wi-Fi turned on?

-Andrew

[RandyLH]

I have 1 extender, and multiple Apple IOS iPhones.  When I do the #48 on any iphone, it connects to the extender successfully over WiFi.  Then after a short time, a disconnect happens and shows 0 Connections on the Extender.

_Randy

[vzw_customer_support]

Let's take a closer look into this with you, please send a Private Note. 

*Gen

[RandyLH]

@vzw_customer_support  - How do I send a private note about this topic, and reference this conversation?  I keep looking around and cannot find it.

This problem keeps happening.  My extender is useless right now.

-Randy

[KH-OrnEsh]

@RandyLH 

To Private message someone, click their username, and open view profile.  

At the profile click on the message button to send a private message.   

 if they respond via private message you will see this: