Problem with laptop WiFi connection to Internet Gateway ASK-NCQ1338
MikeL88
Newbie

Having a problem with connecting a Dell laptop running Windows 10 to my ASK-NCQ1338 LTE Internet Gateway. The laptop will sometimes connect via WiFi and then suddenly disconnect and cause my laptop to crash. Most of the time the laptop will not connect via WiFi at all. The same laptop has no problem connecting to the internet via my cell phone's hotspot. I have two other laptops, one running Windows 7 and the other running Windows 10, and they both have no problem connecting. What gives?

Labels (1)
0 Likes
Reply
1 Reply
vzw_customer_support
Customer Service Rep

Hello MikeL88! We're sorry to read that you're having trouble with your laptop connecting to the LTE Internet Gateway. Have you tried removing the network connection and setting up the connection again?   https://www.verizon.com/support/knowledge-base-209481/ 

~Aaron

0 Likes
Reply