- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
VZW coverage in our home is marginal. It's a combination of distance, topography, and construction. So I'm investigating alternatives (i.e., signal boost, extender).
Does the extender support Reverse 911 or WEA (wireless emergency alert) delivery? We used to have an AT&T microcell, and, while it worked well for voice and SMS, and had its own geolocation capability to support E-911, neither Reverse 911 or WEA were supported over it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
That is a great question. We will be more than happy to provide the information needed. Can you please clarify, are you wondering if you will receive 911 or WEA when connected to a the extender? AlbertP_VZW
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Right. What else? Reverse 911 and WEA are location-based services. For mobile phones on the wireless network, the wireless network routes Reverse 911 and WEA to phones with geolocatons in the affected area. Question is if the network routes Reverse 911 and WEA to a Wireless Extender 2 based on its geolocation being in an affected area?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I appreciate the information dwatson808. In regard to the network extender it does support E911 services.
JenniferL_VZW
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
No, it does not answer my question. E911 is related, in that it requires mobile device geolocation, but is not the same as Reverse 911 delivery or WEA delivery. E911 passes calling device's location--for network extender, determined by network extender GPS receiver--to emergency services when device calls 911. Reverse 911 and WEA delivery are calls/message delivered by THE NETWORK (aka VZW) to mobile devices based on the device's reported geolocation.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
dwatson808, we apologize that the information in the last message did not answer your question. Here is a web page https://www.verizonwireless.com/support/4g-lte-network-extender-faqs/ with all the available information about how the device works. At this time we would like to get to the root cause of your concern. There are not any known issues with the device providing customers with the coverage they need with the current capabilities. How will the Reverse 911 or WEA that you are mentioning resolve a problem that you expect to experience with the Verizon Network Extender?
DavidC_VZW
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
(Inadvertent dupe)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I don’t have one of these devices yet. I am trying to ascertain if it does or does not provide Reverse 911 and WEA support, like a direct wireless connection does, prior to pursuing purchase. I have already read the FAQs page. Apparently this question is not asked frequently because it isn’t answered there.
Maybe you need to try to learn about and understand Reverse 911 and WEA, and how VZW provides these services to mobile phone, connected via the real wireless network, in affected areas, before replying again. Question is if VZW provides these services to phones connected via this network extender in affected areas.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
dwatson808, thank you for continuing to work with us. The Network Extender simply boosts the signal on your device. Reverse capabilities and WEA are linked to the phone and phone settings. Therefore, the Network Extender will not impact your capabilities to receive these services. Does this help answer your question?
DavidC_VZW
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It would help if your description of what the extender does was correct. That your description is inaccurate makes me suspicious of the rest of the answer.
A “booster” receives weak radio signal from the wireless network and rebroadcasts them, in a local area, amplified. So, with a booster, the wireless phone gets whatever the wireless network broadcasts to whatever devices are associated with that cell at that point in time. If the local cell broadcasts Reverse 911 or WEA traffic, the booster will receive and retransmit these just like any other traffic.
That’s not what the extender does. The extender does not receive broadcast radio from the wireless network, weak or otherwise. It connects to Verizon’s network via the Internet. Anything the extender broadcasts has to be sent to it over the Internet specifically destined for the mobile devices connected at that time to that extender. So, the Verizon network has to be willing to route traffic destined to a geolocation (e.g., Reverse 911 or WEA), not a phone number, to (an) extender(s) in that geolocation, for the extender to broadcast to its currently associated mobile phones.
A Cisco/AT&T 3G Extender (they called it a “microcell”) did everything the 3G network could do EXCEPT Reverse 911 and WEA. But it took several weeks to find the right person at AT&T who really knew what happens with these services an the microcell “under the covers” to get this answer when we failed to receive WEAs. This is what I’m trying to avoid pre-purchase.
Is there any way to pass this question on to a Lvl2 or Lvl3 where they may be more familiar with the subtle arcana of how the VZW extenders interoperate with the VZW network?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We certainly understand your concern. The Network Extender should not interfere with WEA alerts. Reverse look up is something that would be effected due to the fact you are using a cellular connection. This limitation is based on the way cellular technology works. We are all technically trained in this department of support. We do offer a 14-day return period for the device if you would like to try it out. BobbyN_VZW
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
If you buy a fire extinguisher with a 14-day return privilege and, sometime after day 15, your house burns down and the extinguisher doesn't work, the fact you can't return it is the least of your problems. The only way to test this is for a WEA to be broadcast. That is not a common occurence. When one is sent, you want to know it will get to the device rather than be wondering if it's past day 14.
While the wireless extender "should not interfere with" WEAs, the more important question is if applicable WEAs are relayed to it from the network over the Internet, and then broadcast to the device. This was addressed specifically in your training, right?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The all the extender does is use your wired ISP( like via a cable company ) to route your calls instead of using the network.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes, I know this. It doesn't answer the question. It also knows, and reports, its geolocation in order to meet E911 requirements. The question is does the network--VZW's network--also use this geolocation to route Reverse 911 and WEA to it?
