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my sim card is in place just as instructed but still get same message how to fix please
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You either do not have the SIM installed correctly, the SIM is not activated or you have a bad SIM.
Contact VZW directly via chat, phone or instore rep for assistance with this one.
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You either do not have the SIM installed correctly, the SIM is not activated or you have a bad SIM.
Contact VZW directly via chat, phone or instore rep for assistance with this one.