Why can't I suspend my service and why am I being charged?

[jgocher]

Hi -

I have a Mobile Hotspot Device that I use very infrequently when I have to travel and there is no other service available.  I was suspending the device at Verizon's website for 90 days at a time using the reason "Other" because the device was not lost/stolen and I'm not in the military.  This allowed me to suspend service without being billed for the device when I wasn't using it. 

Now I am being charged $50 every month and I no longer have the online option of "other" to suspend it.

"Other" is shaded-out and non-clickable as an action.

I called Verizon and was told that I am subject to the following terms and conditions:

"  ·  If you select Other without billing, your service will automatically resume after 90 days, or when you reach a maximum of 180 days suspended without billing in any rolling 12-month period."

I asked Verizon specifically what this meant and am sure the girl I talked to didn't understand it because she clumsily faked her way through an explanation.

Consequently, I am still confused.

I had activated the device, with billing, for 1 week in August, so I'm not sure how this rule is being applied to me.

Can anybody explain what the terms and conditions I quoted above specifically mean and how I would be able to determine for myself when I'll be eligible to suspend my service again without billing?

[HappyHelper]

It means that when you suspend without billing using "other" it'll reconnect itself after 90 days automatically. It also means you cannot have it suspended for more than 180 days in a rolling 12 month period. In other words, you can't keep suspending every 90 days anymore.

[John_Getzke · Accepted solution]

Verizon Suspension Policy FAQ:

http://support.verizonwireless.com/support/faqs/MyVerizon/suspend_service.html

How many times can I suspend service on my device?

This depends on whether you choose to suspend service with billing or without billing:

• Suspended with billing – There’s no limit to the amount of times you many suspend your service within a 12 month period.
  
  
• Suspended without billing – You’re limited to two (2) suspensions within a 12 month period, with a maximum of 90 days per

[jgocher]

Thank You, guys, for taking the time to answer my questions.