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my elipsis 7 has been trying for 3 weeks to download lollipop. it will not do it. it keeps draining the battery. where can i get a downloadable copy ?
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Tyg, we want your tablet to have the best software available. What software do you have on it now? http://www.verizonwireless.com/support/verizon-ellipsis-7-update/ Have you tried updating while it is plugged in or has a full charge?
JoelR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Yes. Tried with full charge on battery. Also tried while plugged into wall
charger as well as my laptop. It got up to 61% (1) one time. Then stalled.
And continues to stall. After resetting the tablet 3 times now, this is
getting old. I don't want the bloody update now. Turn off the automatic
update for the tablet from your end or I'm returning it. Even your website
is misleading. Whatever happened to being able to just download the update
and install it via PC?
Kevin.
On Apr 4, 2016 6:30 PM, "Verizon Wireless Customer Support" <
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Software updates should not be this difficult, Tyg. I’m sorry to hear this has been happening the past 3 weeks. Let’s make sure this gets fixed once and for all. Can you please clarify the steps you are taking to reset the device? Also, how much storage is available? Click here: http://vz.to/1YfKKLw . Please keep us posted.
AnthonyC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
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You cannot download the update elsewhere, there is no "hard copy." The device must download it itself.
