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I'm in Charlotte, NC and the area is blanket coverage 4gLTE. The problem is at lunchtime 11am til about 4pm give or take a few hours the service is just horrible. During a festival my internet usage is nonexistent. There is coverage just speeds are very very slow. So slow to the point that you can't use it. I can be outside downtown Charlotte looking at a tower with full bars and get less that 0.1Mbps. Its crazy. The service is practically unusable. Here in the hospital I work at, which is in the middle of LTE coverage, those with Iphones on 3g get service fine with fast data. Those with newer iphones and 4g droids with LTE are at stand still speeds. I'm not getting the most "reliable" service. In fact theres basically no data service.
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Hey thanks for pushing the issue forward. More than two weeks for my post, https://community.verizonwireless.com/thread/806838 and they haven't open a ticket yet. I don't know how Verizon gets J D Power's best customer service awards, if this is the kind of service they provide.
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Are you also seeing decreased speeds at certain times? I think the network is just getting bogged down. Simply.
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I told them many times it is the network issues. But they don't budge, they are so adamant about their network being reliable. Went to their store to change the sim card (5 times now), but no solution yet. Dude, some representatives in the store are so dumb (not being mean) but if they don't know the difference between Mbps and Kbps, what's the point of putting a "Wireless Specialist" badge on the shirt. After showing the Speedtest results the store manager is like "Speedtest results doesn't mean anything".
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lol speedtest results don't mean anything! Okay well my browser not moving MEANS SOMETHING! This is frustrating because we are paying high dollar for these services! You would think they would figure it out. These are MAJOR populated cities. DC, Charlotte NC I mean come on!!
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I am in a hosptial that has a contract with Verizon with many many lines yet I have no speeds what so ever. I have downloads at 0.05mbps right now.
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Hey there dmnb03,
I am sorry for the speed issues that you are having during the lunch hours. I want you to be able to experience the blazing fast 4G speeds on a consistent basis so lets take a closer look.
It does sound like this could be due to network congestion and we are always reviewing our coverage to expand and improve our already existing coverage.
Charlotte, NC does cover quite a large area so could you please provide the zipcode that you are having issues in? Which make and model device are you using?
Please provide additional details so that I can better assist.
NicholasB_VZW
Follow us on Twitter @VZWSupport
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I am using a moto x in the zip code of 28203. I am in the heart of charlotte. My wife also has the same issue in the same area on her razr M.
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Hi Dmnb03
Thanks for clearing that up! Let's get you the service you deserve! I'm not showing any issues in the area. Please power down the device and remove and reinsert the Sim card and retest.
Then power the device in safe mode and retest. Here's how: http://support.verizonwireless.com/support/devices/knowledge_base.html/83017/
Please let me know if the issue persists.
JoeL_VZW
Follow us on Twitter @VZWSupport
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As expected Safe mode has the same issues. The issue is simple. The network is under distress during prime time hours. Honestly its is becoming during any hour in well populated areas. I simply can't use my data connection. In safe mode I did a speed test and resulted with 0.45 down and 0.38 up. When does Verizon plan to fix this issue???
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Hey Dmnb03,
Thanks for the additional information and for going through the troubleshooting with us. I'd like to do some further investigation. Please follow me and dm me your mobile number and account password so I can review your account in detail. We may need to file a ticket with our network repair team.
NicholasB_VZW
Follow us on Twitter @VZWSupport
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Nicholas, I am having the same issues... my upload speeds are hovering between 0.20 and 0.89 Mbps and download speeds are between <1.0 and 5.8 Mbps. Typically and historically my speeds have been between 5 and 18 Mbps download and between 4 and 8 Mbps upload.
I have unlimited data and have been a customer of Verizon Wireless for over 10 years.
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Hi NotFastAnymoreInCLT,
Let's look into this! Which device do you have? When did you begin to notice the change in speed? What is your current zip code? I look forward to hearing from you soon.
Thanks for your contribution to our community forums,
AyaniB_VZWSupport
Follow us on Twitter @VZWSupport
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This is our problem. Read this:
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Hi Nicholas,
I'm having identical issues in downtown Charlotte as well with both my personal Moto X as well as my work Verizon hotspots. Your service used to beat the AT&T hotspots we had, and now we have to log our Verizon devices in to those AT&T hotspots just to have any connectivity at all. Please provide me with some information for a fix. Zip code is 28255
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Thank you for replying. Please have anyone you know with this issue add to this thread maybe we can get enough going that they actually care to look at it.
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I'm having the same issue in uptown Charlotte. I just upgraded to an iPhone 5s (4G LTE) from an iPhone 4 (3G) last night. I come in to work today expecting a much faster experience with 4G LTE compared to 3G. Honestly, my iPhone 4 with 3G was much faster than my new iPhone 5s with 4G LTE. It's so painfully slow that I've given up on trying to access my email or the internet from uptown Charlotte. If it's a network problem that is being fixed as the article dmnb03 posted would lead us to believe, I would hope someone from Verizon would just acknowledge this issue and let us know when to expect improvements. At first I thought it was my new phone but it appears to be a network issue. To the Verizon representative - since the connectivity is so slow and I can't access my data should I expect a credit to my account until the problem is fixed?
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I am having the exact same experience going from a 4 to a 5s! Unnaceptable download and upload speeds observed These are my speed test results. It makes no sense.
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If there is an Apple store near you, have them look at your phone.
It may just be a faulty radio. I know it has dual radios in the phone (5S)
Sometimes it is not always better to have more in the phone.
Good Luck
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Awesome, thanks for that tip. I'll have that checked out. Hopefully this is the issue.
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legrena,
We want you to enjoy only the best service possible. You should definitely be covered if your area shows it is on our map.We make it a top priority to disclose our coverage areas with honesty. What is your zip code? What are the upload and download speeds you have?
AdaS_VZW
Follow us on Twitter at @VZWSupport
