Charges on monthly bill
MrMack2
Enthusiast - Level 1

On my monthly bill from Verizon I am being charged $9.99 for something called Moblle
Billing Firstscreen Products. I do not know what it is for but how do I get it off my bill ? 

17 Replies
rtupen
Enthusiast - Level 1

I'm having the same exact issue and cannot find out how to cancel/stop this charge. 

vzw_customer_support
Customer Service Rep

Hello rtupen,

 

I would be concerned too if I had an unexpected charge on my bill. What is the name of the exact charge you are seeing? Is it showing for your line or another line on the account? 

 

-Christopher

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GerladS
Newbie

This company charged me for something I did not ask for and will not pay.

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vzw_customer_support
Customer Service Rep

Good day, GerladS. Please be assured that we want to resolve this billing issue for you as we want you to have an excellent experience and accurate billing. We sent you a private note, please reply to it for further assistance as we need to access the account to resolve your concerns. 

-Antonio

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sgarceau
Enthusiast - Level 2

@vzw_customer_support 

 

It took 8 of you including multiple supervisors just to figure out what my bill should have been if you made the plan  change on the first day of the bill cycle as requested and promised.  Hopefully you can you do it a bit better here, but I wouldn't hold your breath.

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cswjaf
Enthusiast - Level 1

call First Screen at 1 855 707 1899

this will remove it.

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vzw_customer_support
Customer Service Rep

We can look into any billing questions or concerns you have here on line. Please send us a Private Note. 

*Gen

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Nemo4
Newbie

I had the same problem.  The charge somehow was incurred to my Verizon account when I used the QR Code Reader app to try to download a Busch Gardens Williamsburg park guide to my cell phone.  I did not agree to the purchase.  I was able to talk with a helpful customer service representative at Verizon who cancelled the charge and issued a refund - a good thing, because it apparently is a monthly subscription charge.

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milo3698
Enthusiast - Level 1

Unauthorized Charge for Firstscreen Products:

I too was downloading a QR code from a TV offer for sneakers. This also happened to me two weeks ago, when I was downloading a menu from a Restaurant, and I had to REPLACE MY CREDIT CARD. This may be your only action as credit card company would not remove charges.

There was a message afterwards that said that I could block these types of purchases if I went to Verizon.com/m/block, but I was worried this was an even bigger hack of my finances. 

I then went to use my computer rather than my phone and all I get is a 401 "page does not exist message". 

Chatting with Verizon is useless.

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Dudgeonj
Newbie

Firstscreen products

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Dudgeonj
Newbie

Firstscreen Products $9.99

Joanne 

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vzw_customer_support
Customer Service Rep

It's important to know all the details concerning the charges on your bill, and I'm here to help! Tell me, do you have the Firstscreen app downloaded on your phone? Did you receive any communication from Firstscreen, or did you reach out to them? Please share some additional details, thanks very much! 

-Jordan

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cswjaf
Enthusiast - Level 1

having same problem cant rid of it.

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vzw_customer_support
Customer Service Rep

Let's get to the bottom of this bill issue.  We are sending a Private Message to assist you further.

 

-Sean

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Same issue here.  Called in about it and was told "I assure you that you are not being charged anything on your bill for $9.99" yet here it is again this month.  No one seems be able to figure this out and get it off my bill for me!

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vzw_customer_support
Customer Service Rep

 

Thank you for reaching out to us. Getting a higher than expected bill would concern me too. We would be happy to review the account with you to figure out where the charges are coming from. Please be on the lookout for a Private Messge from us to further assist. ~Roger

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cswjaf
Enthusiast - Level 1

I just called First Screen; 1 855 707 1899

this will remove your number from the subscription ; just did it and heard "you are unsubscribed"; lets seee.

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