New 4G Nationwide Outage - Confirmed

[whatsupdoc]

I've had a ticket open for this issue in Hudson, Ohio since Saturday, June 18, 2011 and was now told there is ANOTHER nationwide 4G outage.  It's also affecting a friend who has a 4G Thunderbolt at the same place.

[toughbook]

I think the Nationwide outage was a flop. I was cruising all over Ga yesterday running rock solid 4G on my Pantech from sunrise to sundown.

[whatsupdoc]

Verizon Tier 2 support informed me of this.

[oosillyoo]

Most of Verizon tech support are liars. They will tell you whatever to get you off the phone. At this point I only trust info from the NRB or CPE group. I've been using 4G for the last week without a network outage.

[rvtrader]

what is NRB CPE just want to know what they have to say

[ArnettH_VZW]

Hello whatsupdoc,

I have researched this issue and there is NOT a 4G outage in the state of Ohio. May I ask what device are you using that is having the 4G issue. Please elaborate with more detail on the situation so I can provide some steps to get this resolved for you. Also, you can send me a private message with your ticket number so I can check the status of the work order.

Thank you...

[whatsupdoc]

I sent you a PM, thank you.  The problem still exists for me.

[whatsupdoc]

The problem appears to be resolved for me.

[Joebok]

I noticed a 1G connection this morning.  At the office, I checked with 2 other Thunderbolt owners.  1 was having 4G problems all last week, the other had no problems.  We all live in the Seattle area, and this morning we were all in the same building.  I did a reboot (power off, battery out) and my Thunderbolt came up connected 4G again.

[AyaniB_VZW]

Hi Joebok,

I apologize for the trouble you were having last week.  I am happy to see that your phone is working after completing the troubleshooting steps and you can continue to Rule the Air with us. Please let me know if you have any additional concerns.

Thank you for your involvement in our community forums,

[toughbook]

It is a pretty common known fact that Verizon does there hardware and software upgrades, repairs, adjustments and testings starting around 2:00AM. In case it happens again to you, this is more than likely the case.

[whatsupdoc]

Thank you - normally that is the case but it wasn;t in this instance.

Anyway, the problem has been fixed for me, averaging 20-22 MB down and 5 MB up

[toughbook]

Good, I am glad to hear that you are all fixed and running fast!

[whatsupdoc · Accepted solution]

I retract the last post.  It worked fine for two nights then at around 2:30 AM Eastern Time June 28, 2011 until I logged off at around 7:30 AM the service experienced huge problems.  I ran several speed tests the the results were all across the board, it's not consistent by any means with one test running an incredible 24.5 MB down and 6 MB up while the majority of tests were in the 1 MB or less down and 5 MB up range.