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This is my last attempt before switching carriers. My home and surrounding area in the neighborhood has limited 3G/4G. My Note 4 toggles trying to find service and my texts messages won't send. We have 3 different cell phones this is happening to so it's not device specific. We bought the Samsung extender hoping to pull in a signal but no luck. Had to return it. It's clearly a signal issue in our surrounding area. Yes, it does show we have 4G coverage but there is something wrong. Please help me resolve this before switching carriers. Thanks.
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JorgeO_VZW
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Hi Jorge,
I have not opened a ticket about this but it has been going on for a long
time now - but gradually getting worse. I get the runaround a lot on the
phone so decided to try your community to get this resolved. My zip code is
33510. We run a business out of the house as well and barely having one
bar for 3G and 4G it really hurting our response time. Let me know if you
need any other information.
Thank you.
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On Mon, May 18, 2015 at 5:08 PM, Verizon Wireless Customer Support <
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Thanks for the additional details! We know how important it is to have properly working service at all times. I reviewed zipcode 33510 and it does have some areas of opportunity. How far do you have to go from your house for the signal to work properly again. Does the devices gain bars in certain locations or areas of the house? Did you make any recent changes to the house around the time the issue started occurring? example, new siding, or new roof.
Thanks,
PamelaF_VZW
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The phones toggle inside the house from 4G with no bars to 3G and about one
bar. The signal is not good until I go outside or sometimes out of the
neighborhood. Often we completely lose signal at the entrance of our
subdivision. I don't think it's isolated just to my house by it's very
spotty both inside and outside the home. We haven't had anything recent
done to the house either. I think by the extender not working it proves
that we couldn't grasp a signal even outside the home.
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On Mon, May 18, 2015 at 8:40 PM, Verizon Wireless Customer Support <
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Thanks for the additional information! Please send us a private message so we can further assist.
DaisyP_VZW
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Please send you a private message where? I've been going back and forth on
email and seems to be in the hands of several different people.
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On Mon, May 18, 2015 at 11:48 PM, Verizon Wireless Customer Support <
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When you reply by e-mail, you're actually posting on the public VzW Community Forum. And posting personal information is against the forum's Terms of Service.
Here's how to send a Direct Message:
and the Follow request needs to be sent to:
DaisyP_VZW
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Just awaiting your approval now.
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On Tue, May 19, 2015 at 9:36 AM, tikibar1 <forums@verizonwireless.com>
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Could someone please call me? This entire process is frustrating and talking way too long.
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LasinaH_VZW
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Yes I bought an extender and had to return it because it couldn't pull in a
signal whatsoever. That's the issue.
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I want to make sure we get you back up to speed. I have sent you a private message for better assistance.
YareliM_VZW
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Hello?
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I have the same exact issue. I'm so tired of hearing Verizon's "We haven't had any other complaints from that area," [removed]. I'm also done paying top dollar for such poor signal strength, so I will be changing over to T-mobile after my contract ends in 3 months. Why pay Verizon so much money every month for such poor service, when I can get the same poor service at a much lower cost (and no contracts) from T-mobile.
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