I closed a FIOS account and opened a new one. My One Verizon ID is still connected to the old closed account even after I changed my email and removed the mobile number from it. This is keeping me from setting up the One Verizon ID with my new FIOS account. From doing some searching it seems that you cannot do this on your own and you have to find a capable person at Verizon to submit an internal ticket for you. I have now been on 8 different chats where no one has been able to help me. I'm missing out on discounts and this is incredibly frustrating.
We want to ensure that you get the proper support for your Fios account. This is a forum group for Verizon for cellular services. For Fios Support, please reach out to 1-800-837-4966 for assistance.
-AL
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