- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Anyone else experiencing very poor LTE speeds in the loop? Speeds are consistently less than 1mb and anything data related is useless while in multiple outdoor locations. Switching off 4G provides more reliable data service. Voice service is fine. I filed a trouble ticket but no response yet.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi VzwChi,
I don't want any of our customers to have issues and I am here to help! Do you experience the issue in or outdoors? Current zip code? When did the problem begin? I can happily review your account in an effort to identify if a resolution has been provided. Please DM me your name and wireless number. I look forward to hearing from you soon.
Thanks for your contribution to our community forums,
AyaniB_VZW
Follow us on Twitter
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I can't seem to send you a DM since we are not connected. Here is all the relevant data (minus my name and phone number).
Zip code is 60606. Slow speeds are outside, tested at multiple locations throughout downtown chicago. Using Speedtest.net, the Ping times remain good (less than 75 ms), bars of signal fine (3 or more bars) but the LTE download speeds are less than 1.0Mbps with webpages, email, etc difficult to load. Problems started about a month ago. I am using an Iphone 5 with the latest software. I have taken the sim card out and reset networking settings on the phone. Neither has made a difference. Speeds are better in areas outside the loop (downtown area).
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
AyaniB_VZW- I figured out how to connect via DM (message just sent). I hope you can find out what is going on with the network in the loop area of downtown Chicago. Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same problem here. 3+ months ago speeds were consistently in the 10mbps range at my desk at work. Now i get 0.20mbps. At home I get 15 mbps. I have filed 2 trouble tickets with Verizon and they just close them every time saying they are "fixed". They are not fixed, my data service does not work reliable enough to even do a speed test half of the time. My coworkers see the same thing, one has abandoned verizon for a competitor due to this issue.
Tickets:
>>ticket numbers removed<<
Area code 60604.
Interestingly, after I put in these tickets someone from Verizon called me about upgrading one of my lines where the contract is up. I told them not a chance unless they can fix my data. The person from Verizon said "you're the second person I've talked to today that has a problem with data service in Chicago."
Message was edited by: Verizon Moderator
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It is worth mentioning that if i arrive in the area early enough (6:30am) speeds are great 15mpbs down. However, as soon as we hit normal working day hours, the speeds go back to useless.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
6:30am - 15mbps
7:15am - 2mbps
8:45am - 0.20mbps initially, then upload test failed, timeout.
I have not moved in my seat at my desk. Verizon's recent ad campaign is especially funny to me since it is the opposite of my experience. It reminds me of ATT when they first had the iphone.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
OH DOH!! I set my wife up with VZN yesterday at the store in the loop. I sure as krell didn't want her on my Sprint account after her Tmobile expired. With Sprint I am getting no data whatsoever in the loop, I mean none. They actually have the sand to tell me to turn off my LTE network mode for improved performance downtown.
So I told my wife to go the VZN route and now I'm reading this... ugh. It's funny the guy in the store assured me there was great speeds in the loop. Then he said, "Except right outside our store... for some reason you can't get anything in that area." He was nice enough...
Is ATT an option? Or is it that everyone is just jumping on the LTE towers for every provider? I'm considering jumping ship. I had my wife test her speed at work downtown and she said she got a -1 for ping and 0 for download... sigh.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Started having LTE issues since yesterday (9/18) morning in 60604 area code (loop). Switched off LTE today and now at least, I can get emails. I was on AT&T for 16 years and got tired of their problems and switched to VZ because of their reliability reputation. Everything was great until yesterday morning. I called VZ service too. "Got a same standard reply. No outages in the area. Try back later". If VZ don't solve the issues by this weekend. I am switching back to AT&T.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Finally got a call back from technical support after 2-3 months of trying to get an answer. Posting here so others can hopefully find this since Verizon was such a pain to get an actual answer. When I finally did talk to someone they were very helpful.
Paraphrasing Verizon's response here:
There are many people upgrading to 4g LTE phones so they are over capacity in the area. They are aware of the problem. They have planned all the projects for the year and dont have anything on any roadmap to address this that they can commit to. Suggestion was to download a 3g/4g toggle app and use 3g data instead. There will be no compensation or billing adjustments for lack of 4g data.
Summing it up: Network is over capacity, they know about it, workaround is to use 3g instead.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Deja Vu!
See https://community.verizonwireless.com/message/981079#981079 in NYC.
Seems all "big market" areas are suffering right now...Verizon claims to be aware...make no visible improvements...offer no roadmaps. Awesome, big win for the customers! (Extreme sarcasm)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yep. Switching one line soon (off contract) and the other as soon as my contract is up. I get this is a complicated problem to solve, but that's the good thing about us having a choice of providers. Verizon used to have the best network (at least in Chicago), but that is definitely not the case anymore.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Still no response from verizon on my trouble ticket. Like ltechicago, my issues are magnified during morning/evening rush and lunch time (all outdoors). Clearly there aren't enough towers or capacity. I was previously an ATT customer and the data issues on verizon today remind me of the ATT network during the past several years (which is why i left ATT). Verizon LTE was great when i joined a year ago - not so much now. The AWS spectrum i read about needs to be deployed in Chicago asap.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I know that having service issues can be frustrating VZwChi. I'm sorry you haven't received any status back for your trouble-ticket. We can review the status if you provide the number here. Trouble tickets can take 3-5 business days to receive a resolution. You will be contacted either by text, phone, or email. Please keep us posted and provide that number so we can check on your area further.
KinquanaH_VZW
Follow us on Twitter @vzwsupport
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Dear VzwChi,
Good afternoon. I appreciate the trouble ticket number provided. I am happy to inform you that the trouble ticket has been completed. Below I have provided you with the ticket resolution.
According to our Network Engineers, they determined the coverage area of the address provided is good. You are also provisioned correctly in Billing and Switch. They also determined your device is working properly. There was no indication that there were any issues with data connections showing and account has been active for almost a month. No network issues were found.
Should you have further questions or concerns, please feel free to reach out to us.
Thank You,
MichelleS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
So the Chicago issue sounds just like the NYC complaints/resolutions (or lackthereof) >> https://community.verizonwireless.com/thread/801799
VZW is not hearing it's customers, it isn't just 1 person complaining...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Verizon Wireless Customer Support wrote:
Dear VzwChi,
Good afternoon. I appreciate the trouble ticket number provided. I am happy to inform you that the trouble ticket has been completed. Below I have provided you with the ticket resolution.
According to our Network Engineers, they determined the coverage area of the address provided is good. You are also provisioned correctly in Billing and Switch. They also determined your device is working properly. There was no indication that there were any issues with data connections showing and account has been active for almost a month. No network issues were found.
Should you have further questions or concerns, please feel free to reach out to us.
Thank You,
MichelleS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT
That ticket number was removed from the forum since it was a ToS issue related to privacy. I really wish the reps would follow the same rules everyone else has to follow to post here.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I ran more speed tests outside today (on north Wacker). 12:55pm. Ping of 235. Download speed of .33 Mbps and upload of .001mbps. The network is very overloaded downtown yet verizon continues to say everything is fine.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
LTE speeds in the loop and on the brown line continue to be very slow. Verizon's CFO admitted today there are issues in big cities including Chicago. The network will reportedly be fixed by year end.
