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First, I have been a Verizon customer for more than 25 years. Recently, I traded in my ipad for a new Samsung laptop that is connected to my data plan. However, I have chatted a total of about 5 hours with Verizon about the problem with my ipad tradein. First, the return box never came, the second box never came. The third return box I order finally came and I shipped my ipad to Verizon. My Verizon account says that it has never been shipped or received and now I am threatoned with losing my trade in credit. After many hours of chatting, I am assured that all is okay, but it isn't. Several times after long chat times, I get disconnected by Verizon! What a mess! I am very frustrated and would like to drop all my services! I have always paid on time, fulfilled all my agreements with Verizon, and I feel that Verizon could care less!
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You're over 25 years means the world to us. We want to ensure we this is resolved ASAP as it has gone on for far too long. A private message is being sent now to assist you further.-Sean