I have dealt with issues from Verizon for nearly seven months regarding revalidation. I’ve spoken to probably forty employees between managers and even someone who works in the executive office as a senior analyst. It’s quite frustrating that literally thousands of people are complaining about the revalidation system breaking so frequently yet nobody will do anything to help. I have had the sales maker program on my account for years and years now and anyone who looks at my bills can see that and realize I’m not lying to them yet I cannot get any help.
I received the usual reminder to revalidate and had issues with the site so I called in. Every time I called I was lied to and told I’m validated and good to go. Receive another email and call again and continue to be lied to another three times before my validation dropped. After that I spoke to many managers and was lied to some more saying I’m now validated and wait two billing cycles for my sales maker discount to be reinstated. It’s been seven months and still nothing. Now I’m being told ridiculous instructions by line level phone operators who aren’t familiar with the program advising me to do things that aren’t relevant. I have an account manager who oversees my area of business that I hate to say has been of zero help whatsoever and I can’t simply get someone to look at my account, see that I had the sales maker discount and reinstate it. Such a simple thing to do and I have yet to get one person who is able to do just that.
the validation website obviously isn’t made well and continues to have issues which is clearly fact given the amount of people who have problems on this forum. Everything I explain is the truth and nobody will help.
what do I need to do to receive help?
Hello Jkthissen, we're concerned to learn about your experience, and we'd love to help! Do you have access to InfoManager?
~Baldo
[email address removed per the Verizon Terms of Service] every time I go into information manager and try to sign up for the sales maker discount it just runs me in a lope. It just takes me back to the same page I was on before or it kicks me off. Makes me resign back in. I’ve tried and tried and tried. I’ve contacted my managers. They just keep referencing me back to information manager, but like I said, it’s just running into a non-ending lope my email on here if you could email me step-by-step instructions on how to do this and how to get validated for this discount. I would sincerely appreciate it. Thank you.
Hey I’ve tried and tried just to find how to get validated through info manager, I can’t even seem to find out how to apply my credentials to get it or the site in information manager to start it, I just keep getting ran into circles, it’s totally frustrating for sure. Have you called HR department or tech support over this? That’s my next step I seen where u had spoken to several ppl already about it, my management keeps referring me back to info manager and like I said it just runs me in a loop logging back in, take me back to the same page. I was just on so if you have any suggestions, I would highly appreciate it on how I could get around that loop. I’m sorry about your problem. I’ll probably be my next step. I hope you figure it out. Thank you.
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