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So when I first got the iPhone 5 last September the LTE speeds I got were nothing short of amazing. It was screaming to at least 25 Mbps. I've had it slowly degrade over the past half year to now where it is practically loading every webpage slower than a 14.4k baud modem. I always have four bars and LTE is mostly showing all the time. Speedtest app can't even find the closet server for me to perform a speedtest... Am I the only one going thru this? I've gotten the phone replaced, called verizon about it, nothing worked. Sometimes 3G will be faster than LTE. What is going on?
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It's simple. Bandwidth is limited. Many more people have gotten Verizon 4G devices in your area since you first got yours. Thus more of the limited bandwidth Verizon has is being used. Also many of them could also still be on unlimited data which of course would use up even more of the limited bandwidth. Verizon is installing micro towers in NYC as we speak so that should help by the end of the year. They are also going to be deploying LTE over AWS spectrum which will help those with devices that can use that spectrum. The Iphone 5 isn't one of them. The GS4 however is.
Too many people think mobile data is some unlimited resource and that everyone should be able to use it as much as they want. The fact is the opposite is true. Verizon has maybe 3% of the capacity they need to be able to offer a 12 Mbps in an unlimited fashion to everyone on cell tower. Maybe within 8-10 years Verizon will have this capacity and they will be the first.
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But why am I paying for this?
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Because you choose to. It's not going to be any better with any other carrier. They have less 4G spectrum than Verizon. As more of their customers get 4G devices it will be the same or worse. Maybe now people will finally get why unlimited data has to go away.
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All other carriers (Sprint, Tmobile, ATT) have far better speeds than VZ in NYC...
Just google: LTE Midtown NYC and look at all the results (notice all the complaints are also VZ related). VZ is awful in NYC, and has been for over a year now, with not visible improvements. It's sad really. We shouldn't be satisified with 3g speeds, on the LTE network.
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I know that having service issues is frustrating VZWNY, especially if you have had great service previously. I'm sorry your speeds are slow because we do all that we can to improve areas that have little to no service. What zipcode are you located in? What phone do you have? Have we performed any trouble-shooting with your phone or filed a trouble-ticket for your area? Lets get started with resolving your issues so you can start to enjoy service again. I look forward to hearing from you soon.
Kinquana_VZW
Please follow us on twitter @VZWSupport
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I was in Manhattan the past three days and Verizon service has become a joke. LTE falling back to unusable EVDO and sometimes only 1x. When LTE actually works I am lucky to see more than 2 Mbps. I was around 48th and Lex, up and down 2nd and 3rd Ave, in the Bronx and some time on the upper west. The network is failing all around.
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A trouble ticket was finally opened recently, by a rep that was kind enough to hear out the underlying issues. I have tried troubleshooting in-person, twitter, and on these forums to no avail until that rep. The trouble ticket will supposedly take 3-5 business days to resolve - hopefully we will reach a good resolution for all of NYC. I will keep this post updated.
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I work in the Rockefeller Center area and barely can connect to any servers because it is so slow the connection times out. My facebook app says "No Connection" my browser says "Can not find server" etc. Speed test when it does connect says avg 20 KB/s that's crazy slow. Pandora has to buffer mid song, I mean these are 1 MB low quality mp3's.
This all really started in April 2012, before then I had great service on my Rezound. My coworker even switched becuase of my teasing about how much better my service was, he has since switch back to Tmobile as after a month on Verizon it went south and he was able to cancel but I was stuck. My coworker and I had both called VZW support and were both told the same, "If you work in a Brick, Steel, and or Glass Building, those materials interfere with the signal" we both walk to the VZ store on 44th and Madison, were we proceeded to do a speed test inside the VZW corporate store and it showed less than dial up speed performance. We were told that was normal in the store because they are in a poor signal zone. I feel like I'm being extorted to fulfill a service contract because VZW can mess my credit up and there is little I can do about it. Since my credit score is more important than $30/month and mobile internet I'm screwed. I will most likely go to a dumb phone when my contract is up, and just get a prepaid 3G router to use with my tablet for mobile internet. VZW is ripping alot of people off.
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We want you to enjoy reliable service in as many areas as possible mc_365! We don't want to lose you! What zip code are you in? How is the service outside of your work location or in another zip code? It sounds like you have already brought these concerns to our attention before. We appreciate you reaching out to us via a different support channel; however, please be aware troubleshooting options will be consistent throughout each channel.
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport
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The very same situation is around 51st & 7ave. LTE signal is almost nonexistent, text messages bounce back, opening email takes forever. I am using iPhone5. Switching to 3G helps somewhat, but what we're paying for than?
Verizon really needs to address it soon - I am on the verge of switching to AT&T and it looks like I am not alone.
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Hey Aleshka,
Let's speed things up for you. I want to make sure that you experience life in the fast lane.
I'm not too familiar with the area, could you please provide me with the zip code you are having issues in? I'll review the area.
Is this a residential or an office building? Do the issues primarily occur indoors or outdoors as well? Do you have trouble with phone calls as well?
Please try powering off the device and removing the sim card. Power the device back on and reinsert the sim card and test the connection for me.
For instructions on how to properly remove and reinsert the sim card visit http://vz.to/SyEX4x.
Keep us updated with results.
Nicholas_VZW
Please follow us on twitter @VZWSupport
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Trouble ticket results, after speaking with a Tier 2 tech - we are out of luck!
In all seriousness though - not much we can do. The ticket was closed stating that the area is overpopulated, too many network extendors, too many buildings, etc...with no ability to give me a roadmap of any tower improvements. Funny that other carriers don't have these issues in the area (namely AT&T, Tmobile, Sprint). VZ just doesn't seem to get it that all of Manhattan is suffering on this issue. But it is what it is, until our contracts are up (thankfully not too long for me). Good luck to all that remain in the area with VZ.
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The answer from the tech is unacceptable. All of Manhattan is overpopulated. I just upgraded to a Samsung Galaxy IV and noticed immediately how incredibly slow the LTE speed is in Manhattan. I've tried it in midtown (47th and park) and financial district (Williams St). Based on Speedtest.net, my data download is averaging 700kbps. At home in Brooklyn, I was getting between 10MBps-15MBps. Verizon should upgrade and fix this situation. It's pointless to own this phone if the fastest download at work is under 1 MB. I've still got 14 days to return the phone and switch to AT&T.
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just tested today in 34th 7th ave i got 284kbps download speed. upload results never came up. my contract ended 2 days ago. t mobile is looking better and better. i have unlimited data but so does t mobile .
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Agreed - I've used other devices that my company issues (we use VZW, Tmo, ATT) and also had a friend on Sprint test...VZW is definitely the slowest and least reliable in Manhattan right now of the main 4 carriers. So really, I get that VZW has the best *coverage* (not speed) nationwide...but if you are mostly in NYC...avoid VZW. My contract is nearly up, I'm just debating which carrier to go to at this point. Tmobile seems to have the best plan for me (unlimited data etc), ATT seems to have the "exclusive" deals on phones initially (ie. the new Moto-X customization is att only for now, the S4 Active version, initially had the iphone exclusively, etc.).
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Intocable,
I like shopping around as much as the next person, just not when it comes to a new wireless carrier. And we don't want to see you leave and potentially deal speeds on an unlimited plan that are severely decreased once you hit only a few hundred MB's. May I ask if your issues are indoors only? And which phone do you have? Also, do you notice issues elsewhere or is it really just where you cited? Please share details so we can keep you on board.
EvanO_VZW
Follow us on twitter @VZWSupport
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Verizon - these speeds are both indoors and outdoors. See the above comments. Trouble tickets get filed, then resolved with no real resolution. It is almost all of Manhattan when no other carriers in the area have this issue. To also state " And we don't want to see you leave and potentially deal speeds on an unlimited plan that are severely decreased once you hit only a few hundred MB's. May I ask if your issues are indoors only?" is not fair - those throttled speeds are actually FASTER than VZW's standard speeds in the area.
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This thread is a perfect example of the type of customer service/support Verizon has offered to NYC (and judging by the other posts in this community, other big metro areas) for the past year (from all fronts - phone, store, forums, twitter, etc.).
"Oh there's a problem? We had no idea! Let us investigate!" ...............silence..........no improvements.............
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I have to say, if I was there even for a weekend, which I am hoping to in October, THAT would drive me insane. And to deal with it every day? UGH
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Throwing another log on this fire. I was a former Cingular customer who watched the AT&T network crash and burn in NYC after the release of the iPhone 3G. After a couple of *years* of waiting for them to fix things, I gave up and paid the out-of-contract fee (I was silly enough to have purchased the iPhone 4 only a couple of months prior) and bring my business to Verizon.
I am now at my wit's end, I work in Midtown and my phone is my lifeline to the outside world. Current Verizon Android handsets won't even let you force the phone over to 3G, leaving me stuck on useless LTE service all day long. This is indoors, outdoors, underground, above ground, and just about anywhere on the island of Manhattan.
Worse yet - where I frequently vacation (which only has VZ and AT&T coverage, which is more/less the whole reason I've stayed with VZ) gets oversubscribed during popular times and it, too, has useless service. (It's still a 3G only market, too).
I'm prepared to take my 3 lines of service to t-mobile. At least I know what I'm getting into - yes, they have less coverage, but where they do have coverage it works - and where they don't have coverage you can call and text over wifi. Yes - CALL AND TEXT!
The pure irony is that my work-provided AT&T blackberry performs decently. I can sustain several hundred kilobits/sec now in Midtown on AT&T's HSPA+ network. Kinda wish I never paid to leave..
