Trade-in Credit not applied

[Prudhvi]

I have bought iPhone 13 Pro during the first week of October 2021 as part of the Promotion I was supposed to receive an $800 Trade-in Value for the iPhone X. I had a chat with one of the reps in Dec 2021 and they have confirmed they received the device and credit will be applied but I do not see it applied. tried to contact and do not get a proper response from anyone. 

Can anyone suggest what I can do?

[vzw_customer_support]

We always want you to get any promotion you qualify. Let's get to the bottom of this.*Melissa

[vzw_customer_support]

We'd like to see what's going on. Please send us a Private Note for assistance.*Melissa

[Prudhvi]

I ad a Chat with a rep, they weren't able to help. They gave me a contact number to which I tried to contact several times but there was no answer. Where do you want me to send the personal message?

[vzw_customer_support]

Thanks for getting back to us, we certainly want to make sure you get whatever promotion you are eligible for. I will send you a Private Message to continue, thanks. -Rosie

[russk14]

I sent my phone back 2 months ago and never received credit

[vzw_customer_support]

I know the importance of receiving your trade in credit, and I can certainly try to assist you. Please send us a Private note, so we may be able to assist.

*Gert

[Prudhvi]

Same thing happend to me. 

[vzw_customer_support]

We always want to ensure you get the promotion you qualify for. When did you purchase your new phone?

*Breanna

[PRoy1]

I have had the same issue with many promises not kept, seeing credits reversed from my account. I have spent hours on the phone repeating the same information over and over, opened cases, had callbacks, opened escalation tickets,  and actually had 3 credits issued an on my account, only to see them reversed this morning and be charged over an above what my regular bill should be.  

This is my last shot.  Next is to file with my local courthouse as this seems to be my only recourse.

[vzw_customer_support]

PRoy1, thank you so much for reaching out and providing us with some details as to what is going on with your account and the trade-in credit. We do want to make sure that everything is going through without any issues. I'd love to have the chance to review all the specifics of your account. So we can start the process, I have sent you a Private Note. Please respond to that message. Thank you. 

-Kevin