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Trade in Status Issue
terryv941
Enthusiast - Level 2
‎10-18-2022 06:20 AM

The UPS status for my trade in shows received by the dock at the Return Center 09/26/2022 8:07 A.M. The Verizon status page only shows shipped and on its way.  Just over 3 weeks now since it was received, is it expected to take this long to show in the system it has been received by Verizon?

Thanks!

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vzw_customer_support
Customer Service Rep
‎10-20-2022 06:28 AM

We're sorry to hear there is no update for your trade-in device yet, terryv941. Once your device is received by the warehouse, it can take up to 10 business days for your trade-in status to change. What is the status of your trade-in when you check here, http://spr.ly/6602Mm6Wy? -Danielle

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terryv941
Enthusiast - Level 2
In response to vzw_customer_support
‎10-20-2022 08:26 PM

My trade was successfully processed today.

Thanks 

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