How Do I Access The 7GB & 12GB Prepaid Plans?

[janthony23]

I bought the Verizon Prepaid SIM at Walmart, which advertises and extra 2GB over the standard Verizon plans (i.e., 7GB rather than 5GB and 12GB rather than 10GB). But since the SIM comes with 2GB for $45/month by default, I assumed I could switch to the 7GB or 12GB plans from the My Verizon account page. But when I log in, I just see the standard 5GB and 10GB plans. Does anyone know how to access the 7GB and 12GB data plans?

[vzw_customer_support]

We want to ensure you are on the best plan for your usage needs janthony23. Unfortunately, we only have access to Wireless post paid accounts. However, we want to ensure your concerns are addressed. For further assistance in changing your plan, please reach out to our Pre-paid Team at 888-294-6804.

Thank You,

MichelleS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[janthony23 · Accepted solution]

Thanks, Michelle. I was able to get the issue resolved from the Verizon Chat Support.

[Mtrish11]

Did you have to pay more to get 7gb of data? When I bought the $45 plan from Walmart 2 weeks ago, it cost me $50 plus tax ($53).

I thought I would get the 7 GB plan since I paid $50 for the sim kit. When I called Verizon they said they could give it to me if I added $5 to the plan, so I did (another $6.23, not  sure why it was an additional $1.23).  If I did not add the $5, I was only going to get 2 GB of data.

I would like to know if they treated you the same way. That seems a little misleading to me.

Thanks

[vzw_customer_support]

Knowing the details of your plan are always important to what you're able to use Mtrish11 . I can understand the concern. I recommend calling our Prepaid team at  *611 or Team at 888-294-6804 to discuss your exact plan on your line and options for adding data. This team does not have access to Prepaid account and we want to make sure you receive the correct information.

KinquanaH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!