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my account says I have used all my data. I've added $100, but it still says I've used all my data. It's not even close to my 2-month renewal date. It won't acknowledge the payment, and it shows my account is active. I have a jet pack. Is there any way short of a phone call to Verizon to get it going again?
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We’re sorry to hear you’re having trouble with your payment, turtle4510. It’s important your account is updated correctly. We would recommend reaching out to our Prepaid team directly at 888-294-6804. We’re confident they will be able to further assist.
DanielleR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
