I brought two smart phones from AT&T and activate two new lines with VZW Prepaid. I'm supposed to get $250 Mastercard promotion after 8 weeks. It has been more than 12 weeks and couple chat and email to the VZW. I still don't get the gift cards and they said my phone numbers are invalid. No one seems to know how to fix the problem. They just resubmit the promotion everytime that I talked to them. They said nothing they can do except to resubmit the claims. Am I wasting my time here?
Never heard of Verizon offering the $250 gift card on prepaid plan.
To qualify for the $250 prepaid MasterCard promotion, you must:
You must remain enrolled with Verizon for 6 months to avoid a possible chargeback.
https://www.verizonwireless.com/support/bring-your-own-device-using-esim-faqs/#mastercard
I worked with the VZW person online, verizonwireless.com. She/he convinced me to switch both of my lines to VZW from AT&T. Then, I would get the $250 per line promotion. At this point, I think this is totally a scam. This is wrong.
@kenmba wrote:I worked with the VZW person online, verizonwireless.com. She/he convinced me to switch both of my lines to VZW from AT&T. Then, I would get the $250 per line promotion. At this point, I think this is totally a scam. This is wrong.
I doubt they convinced you to switch to prepaid
kenmba, I can understand your concerns regarding this promotion. It is a valid promotion but only for postpaid customers. If you ported your number to a prepaid account it would not qualify for this switching promotion. You can view these details here: http://spr.ly/6603EosJt; AlbertoR_VZW
I just received an email that said there was a problem with my rebate submission and when I checked my status it states that the place where I purchased my Iphone is not a participating seller which was at seymour johnson afb. way to support the vets that verizon is always claiming....
Thank you for your service to our country, justice7. We just sent you a private message to offer assistance with this matter.
AnthonyC_VZW
What if I port over to postpaid and then change to the payment coming out of my bank account automatically every month. Do I still the the Mastercard or is there a waiting period?
We always want the best for you. It would be best to discuss your options to start new service and your qualifications for the promotions with our Sales Team at 800-256-4646. YaleK_VZW
I have had the same issue. I called Verizon on Aug 16 and the customer service rep told me about the @$250/line offer and I did the entire online process with her. She put me on hold for the last part where I would pick up the Sim at the local store. Then I was on hold for 1.5 hours. That week I went to the store and I was told that this would be honored and I just need to call back. Four hours and three customer service agents later, I was being bounced around. The retail store could only offer $150 deals and cant find this $250 deal/line. Of note, my husband and I are on post paid plans and ported our own devices from AT and T based on the information the customer service gave me. What is really disappointing is that not a single Verizon agent has been able to sort this out despite my emails showing activation on that day. I would really appreciate a call back or email regarding this matter. My email is [email address removed per the Verizon Terms of Service]. I used to be a verizon customer 10 years ago and was excited to return given the excellent customer service I had been lucky with.
I, too, am on a postpaid plan and have been disappointed by this promotion. I was told that I can only apply the promotion a given number of days after switching to verizon, but was not told that I have a very narrow window of time to do so once I reach that given number of days. Customer service was only able to credit my account $100 to compensate. This blows. Verizon blows.
Same here! 🤬
capturedbycathy, we are thrilled you joined the Verizon family. The last thing we would ever want is to make our customers angry. Please allow us the opportunity to turn things around. Did you claim your gift card here? https://www.yourdigitalrebatecenter.com/#!/
JacobV_VZW
I am also trying to get my $250 for switching to Verizon. To explain every time is like a pain in the butt. The S.O.B who did the process quit the job and no one wants to take the responsibility anymore. I will try one more time, if you guys wont help me, I will take all my lines go back to the company, who will not rob customers with this dirty cheap tricks. I thought Verizon is the best, but not anymore.
We would hate to lose your preference. We definitely don't want you feeling this way and we'd like to access your account to better assist you. We sent you a private message to continue with further assistance.
ChristianP_VZW
The promotion is legit. You have to port over your number with the BYOD option. After activation of the device, number, & registration with verizon wireless account site, they will send you a confirmation code for the promotion. In that EMAIL that they send you there is a link that you are suppose to click on that link is: vzw.com/digitalrebatecenter.
When you click on the rebate center link you will be redirected to a page that asks for the promo code (which was sent in an email) along with your purchase date (this means date of device port or date of device purchased if buying from verizon). This has to be done within 30 days of your activation date! You will receive a confirmation email that has a tracking number for the MasterCard $250 that Verizon send. In that email it also states that it will take up to 8 weeks to receive.
Hope all of this information helps you & anyone else who had concerns about this promotion. I called Verizon for help with registration & that is how I found out that it is actually a legit offer, not a scam. I spoke with a LIVE Verizon Agent not online chat, etc.
However, I don't know if the offer would still be available at this point because I see your question was posted back in June. Here it is Oct. I recently switch to Verizon & tonight I, too, had concerns of whether or not the offer was a scam or not. The stipulation of the promotion is that your service has to remain active for a certain amount of time without being disconnect or the $250 will be taken out of your payment option/you will have to pay the amount back.
Good luck!
Rebecca
I never got an e-mail or code of any kind. I was told by the Verizon representative that I should receive my rebate sometime in November. I was never told there was anything that I needed to do. I ported two lines. Now I'm wondering if I made a bad choice.
Ksloan1, we regret that you feel this way about our rebate promotion. We don't want you to regret any decision that you've made. Please see the Private Message that we sent & respond to us there so we can assist you. Thanks! AliciaD_VZW
kenmba
Verizon only offers the 250 dollar prepaid mastercard to those who have brought their phones over to their postpaid wireless service. Just for future reference, those promos are usually for postpaid wireless accounts.
Best Regards,
liammcbride03
The same here we switch with four lines and nothing. We are waiting for more than 3 Months.
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