Droid Razr Maxx is painfully slow
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I have searched around here to get some advice on why my phone is so painfully slow. When I use apps, they freeze up. When I click on app shortcuts on the main screen, the wrong apps will open. I've deleted them and recreated them, no help. I've cleared the system cache, no help. I've booted up in safe mode, no help. I keep deleting pictures and texts, and uninstalling extra apps to free up space, thinking that maybe the phone is too full (it's not), no help. Please offer something else to try. This phone is really driving me crazy. It's nearly unusable at this point. Thank you.
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jp12345,
Oh no, let's get your phone working at lighting speed again! Sounds like you have done most of the troubleshooting already on your phone so thank you! Have you tried a master reset to see if that helps? Is the software up to date?
KarenC_VZW
Follow us on Twitter@VZWSupport
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I have not done that yet. Can I do it myself, or do I have to bring it in for that to be done? What happens if that doesn't correct the speed?
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Try running a Factory Reset.! This can be 2 ways 1 try doing the F.R. your self if you've done this in the past or If you can call Customer Service on another line or Landline a Tech Representative can assist you through the Factory Reset I've had tech in my early years of having smartphone help it smooth as Butter.. so that's what i would try.. Good Luck.. b33
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I am experiencing the same issue with my phone and have tried all of the same methods as well except for a factory reset. I have performed a factory reset on a phone I used to use and it erased all of my downloaded apps stored on the phone (Not mini usb card), would you suggest storing apps on the mini storage card versus the phone itself?
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If there Google apps they should restore once your past the F.R. and you re-inter your Google account in the play store I always download an app that I know of..or have used for a long time, then I go to my APP's in the playstore there you'll find the apps you had before you done F.R.
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I know its frustrating to deal with a phone that is functioning slow FiggieFresh. Thanks for performing those trouble-shooting steps. The factory reset would be the last step to try and resolve your issues. I know you're concerned about losing your data but you can now save your information via our cloud services or backup assistance plus. Here is the link to the hard reset http://vz.to/1g3x7vm . Here is the link to our cloud services http://vz.to/IsygQ6 and to backup assistance plus http://vz.to/1igs1z6 . Please keep us posted.
KinquanaH_VZW
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I Finally did a factory reset and there have been no changes. my phone freezes up all the time. I'm now not even able to unlock it quite often and miss many calls. The phone will ring and the screen doesn't recognize that I'm swiping to unlock it. Then the call goes to voicemail. I'm not eligible for an upgrade until august, but this phone is unusable and unreliable.
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jp12345 We absolutely want you to have a reliable phone. Since you have completed the master reset, we would look into a warranty replacement. Is there any physical or moisture damage?
sheritah_vzw
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Yes, please let me know what is available with the warranty. There is no water/moisture or physical damage. The phone has been in an Otterbox case since the day I got it. It's just unbearable to work with at this point. I'm unable to swipe it to unlock it, so I'm missing calls. Apps freeze up and the phone gets locked up. I even get error messages that the home screen has stopped responding and needs to close. Restarting helps only temporarily, like maybe for an hour or so. Same issues keep coming back. I would appreciate any advice you can offer.
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Sounds like the LCD screen itself to me. There are only two options - 1 is to go into settings/applications/running -- find the one (can't remember the exact name, sorry) but find the one that's for the screen - I THINK it says touchscreen and force close it. Then power cycle ur phone (turn off/on) if that helps - even temporarily, it's the screen itself - OR the Screens "software". If it does NOT help at all - is the actual sensors/screen itself and the only resolution is another phone. 😞
That IS a KNOWN issue on the RAZR MAXX btw.. Known by Motorola and Verizon. Google it "RAZR MAXX screen issue" you'll get a ton of results about the same issue.
Btw.. I had that phone right before this one - I LOVED it - great phone except for the screen, vibrate and LED issues - again. . All known.
Good luck!
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I had no idea! Thank you so much. This confirms many of the issues I've been having:
- the inability to swipe my phone on when a call is coming in
- typing a letter and several other letters come up in its place
- tapping on an app and a completely different app opens up
So frustrating that this is a known issue and that no one has mentioned it to me before. I do have insurance on my phone through the Verizon store I bought my phone from, but I'd have to pay a $169 deductible to replace it. My phone is over a year old, so the standard warranty doesn't apply anymore, so I'm told. That seems ridiculous to pay when it's a known flaw with the phone itself (known by both Motorola AND Verizon). Unless the Verizon rep in this thread comes through for me, I'll have no other option than to pay the $169 deductible and get a new one. If it truly is an issue though, I don't really want to get the same phone again!
My spouse also has the same issues (same phone), so we're dealing with this in double. Ugh!
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jp12345
Are you SURE you only have a 1 year warranty? You say you have Insurance for it - does that mean that you're paying a monthly amount included with your phone bill? If so - then it is VERY likely that you have the "Extended Warranty" which extends the manufacturers warranty an additional year - but through Verizon,,, which is who the 1st year was actually through too - so I'm not really sure why they say that. ANYWAY.... If you're paying a monthly "premium" on your monthly phone bill for "Total Equipment Protection" (generally $8/mo for Droids) but if so, then I am 99% certain that you have the 2nd year extended warranty.
But honestly... the way VZW changes billing and charges so often - I can't guarantee that's still the "Item Description" on your bill OR the monthly charge! But just log into your account and view bill, there will be a loine item with the option for "more info" somewhere by it that will tell you exactly what you're paying for.
GOOD LUCK!!
(Actually, I'm hoping SOMEONE at VZW has already explained this to you and you've already gotten it handled! Sorry, I JUST saw your reply )
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Nope, not an extended warranty. It was listed as "protection plan" when we got the phones and we paid an up-front amount for it.
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After my local Verizon store told me that I was eligible for a new phone under the insurance plan and said they ordered it for me, I called today to check back on it because I hadn't heard anything. I was told that the policy ran out 2 weeks ago! They told me the phone was ordered and covered and now they have absolutely no record of it nor my phone call. I'm so angry. The Verizon rep at the store basically said "sorry, too bad." I'm stuck in this contract until August and can't do anything about this worthless phone. So bummed, and am rather livid at the local Verizon rep.
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jp12345 - Wait - BOTH phones??? And they're the same? What software version are you running? It's in Settings then "About Phone" . You SHOULD be running JellyBean? Or... whichever the latest one is before KitKat. Android Version 4.2 I THINK?? I could be totally mistaken there - but... under "About Phone" click on Software Update and if there's one available - that will do it.
My apologies if this option/possibility was already discussed previously, I didn't even check. Just my 1st thought when you said BOTH phones. Because yes, it IS a known issue - but that would just be weird that you BOTH got bunk phones. Not unheard of or impossible by any means - just makes me think possibly software??
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Yes, both phones have been funky. Mine has been MUCH WORSE, but the other has its moments. The other phone seems to do better after a power off/power on. Mine doesn't ever get better. Both phones have gone through the factory restore though (mine just a few weeks ago, the other a few months ago). I'm so done with these phones!
I'm on Android version 4.1.2.
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jp12345,
I am so sorry to hear about the issues you are having with both of your devices. We always want you to have fully functional devices. Thank you for the troubleshooting you have done this far with factory resetting the devices. I would love to review options for you. Please private message me so I can fully review your account.
LindseyT_VZW
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Hi Lindsey, thanks for the response! The system won't let me PM you because we're not "friends." How should I proceed?
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jp12345 wrote:
Hi Lindsey, thanks for the response! The system won't let me PM you because we're not "friends." How should I proceed?
How To: Direct Message and lindseyt_vzw
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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Thanks. Just followed her and am waiting for approval. Cant send a message until that's done.
