Sending pictures in messenger
Larrynball
Enthusiast - Level 2
  • Can't send pictures in messenger 
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1 Solution
Larrynball
Enthusiast - Level 2

I spoke with Tech Support and they have resolved the problem. Thank you.

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jav6
Champion - Level 3

@Larrynball wrote:
  • Can't send pictures in messenger 

What make/model phone/device are you using?

...Just another VZW customer...trying to offer some assistance...
Larrynball
Enthusiast - Level 2

Motorola Edge 2021. just bought it. I can send SMS and MMS, but pictures don't go through... thank you for your interest.

 

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vzw_customer_support
Customer Service Rep

Thank you for this additional information, Larrynball. We know the importance of ensuring you are able to enjoy your picture messaging feature. If you are still in need of assistance, please send us a Private Note so we can look into this for you. 

-Tanisha

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Larrynball
Enthusiast - Level 2

yes, I need help. How do I send you a private message when you don't give me your address...

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jav6
Champion - Level 3

@Larrynball wrote:

.   .   .   . How do I send you a private message when you don't give me your address...


Click/select the profile name of the poster asking for a private message.  Individual agents are unable to receive private messages so you have to send it to vzw_customer_support.  Whether the agent requesting the message is online and/or sees your message is a chance at best.

Private Message profile.jpg

...Just another VZW customer...trying to offer some assistance...
vzw_customer_support
Customer Service Rep

Larrynball, we want to make sure you receive a resolution. We have sent you a Private Message. Please respond to that message. 

-Sylvia

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Larrynball
Enthusiast - Level 2

I spoke with Tech Support and they have resolved the problem. Thank you.

jav6
Champion - Level 3

@Larrynball wrote:

I spoke with Tech Support and they have resolved the problem. Thank you.


Did they share with you what was done to resolve the issue and can it be shared with us?

...Just another VZW customer...trying to offer some assistance...
Larrynball
Enthusiast - Level 2

I'm not sure exactly what was done to fix our problem, however it worked. We can now send and receive pictures in Messenger. All is good. One thing I was told was that they would "SYNC the account" ... if that helps.

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Larrynball
Enthusiast - Level 2

Let me also add that when they did the SYNC (as they called it) ... I had to completely shut down each  phone for no less than 5 minutes and that's when I tried it, and we were all able to send pictures. By the way, this all started when we bought new Motorola EDGE phones for the family. we got three all together.

thank you all for your assistance in the Community!!

-LB

vzw_customer_support
Customer Service Rep

Yay! We are glad to see your picture messaging works! If you need anything else do not hesitate to reach out. We are always here for you.

 

If you encounter any tech issues in the future, do not hesitate to use our Troubleshooting Assistant for further support. https://www.verizonwireless.com/support/troubleshooting/

 

Thanks for being the best part of Verizon. ~Gilbert

vzw_customer_support
Customer Service Rep

Being able to send picture messages with your device is very important. Let's work together to  get this resolved.

 

How long has this been happening? What's the make/model of your mobile device? Have there been any recent changes to it? (e.g., software update, new apps downloaded, recent SIM Card change, etc.)

 

Please reboot (Power cycle) your device while we're troubleshooting together by powering it completely off for about 30 seconds and then powering it back on.

 

Thanks!

 

-Robert C.

Larrynball
Enthusiast - Level 2

new Motorola Edge just received. Data use is enabled. Rebooted many times. Thank you for your interest.

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