3g/4g wont connect, only show 4g white icon only when conected to wifi,when i turn off wifi white 4g icon disappears even when moblie data is turned on any help would be appreciated.

[razormaxxxx]

my issue is:  3g/4g wont connect, shows 4g white icon only when connected  to wifi,when i turn off wifi the 4g white icon disappears even though mobile data is turned on. i do know the difference between the blue and white icons and thats not want im asking about. my question is what can i do to fix this issue . help will be much appreciated.

[tikibar1]

Have you tried resetting your SIM card?  Turn off the phone, remove the SIM card (be careful not to touch the gold contacts), wait a few minutes, then reinsert the SIM card, turn on the phone, and allow it a few minutes to establish a fresh network connection.  If that doesn't work, you might try a new SIM card, they're free at your local Corporate Verizon store.

[razormaxxxx]

yeah didnt work guess ill try to get a new sim card

[greengrass95]

I had the same problem with my phone. I changed two sim cards and didn't help . Verizon ended up sending me another refurbished phone that happened to be better. Some refurbished phones are worse than the one you have, sometimes. I have more of a stable signal now.

Customer service is very understanding.