Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Anyone having problems with callers hearing you on Droid RAZR phones?
Cakes75
Newbie

My husband has been having periodic issues with his new Droid RAZR phone.  Specifically, he cannot hear the caller, although the caller can hear him.  Last month we contacted Verizon Wireless online, and the tech tried a few things which seemed to work.  However, the problem is occurring again, and he's getting extremely frustrated with his new phone!  Has anyone else experienced any problems like this or could he just have a lemon?

Labels (2)
Tags (1)
0 Likes
Re: Anyone having problems with callers hearing you on Droid RAZR phones?
vzw_customer_support
Customer Support

I'm sorry your husband is having issues with this awesome phone Cakes75. Is the problem occuring when speaking to a certain contact? Did he try adjusting the volume? Does he have any sound applications downloaded to the phone? Is there any damage to the phone? How many times does it occur through out the day? Does it occur during certain times of the day? We can replace the phone with a certified like new phone of the same model if he continues to have issues.

KinquanaH_VZW
Follow us on Twitter @vzwsupport

0 Likes
Re: Anyone having problems with callers hearing you on Droid RAZR phones?
Montel2
Enthusiast

Hi,

  I had this problem once on my RAZR maxx HD.

1. Settings->sounds-> tap "volumes"-> increase slider bar volumes for everything listed-> select ok!

2. go to home screen

3. push volume up button and look for volume slider bar graphic to appear on screen.

4. If NO slider bar appears, turn phone off and back on.

5. look to right of time display for sound icon-> change from SOUND OFF to SOUND ON

6. push volume up button and look for volume slider bar graphic to appear on screen, sound should now work.

7.  lower sound completely to switch to vibrate, hold volume down to switch from vibrate to SOUND OFF.

0 Likes
Re: Anyone having problems with callers hearing you on Droid RAZR phones?
chicagoblondie11

I have a similar problem that started a week ago. Callers might hear me for 10 minutes or 1 minute, but mostly only after 1-2 minutes I can hear the caller but they can't hear me. I tried the suggestion below, also went to Verizon store and they did soft reset. Still problems. Happens whether I'm on speaker, bluetooth or phone. All times of day or night. Various areas 50-60 miles away from each other. Confirmed I'm up to date on system updates. Trying to avoid doing a hard reset. Thanks.

0 Likes
Re: Anyone having problems with callers hearing you on Droid RAZR phones?
vzw_customer_support
Customer Support

chicagoblondie11,
I want this resolved for you as well! If you are still experiencing this please backup the device and complete a factory reset here http://vz.to/18wzOCi Please test and share. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport 

0 Likes