Back up not working

[Nonie246]

My phone shows the message (cloud not backed up since March 3) Does anyone have an idea why I would get this message?

[vzw_customer_support]

We want for you to keep all your information safe. What is the make and model of your device?

NicholeK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Nonie246]

Can't get an answer

[Ann154]

Did you answer her questions?

nicholek_vzw

[Nonie246]

I am waiting for her answer. She said to go to Twitter. I don't see any thing there.

[Ann154]

She asked in the forum this: "We want for you to keep all your information safe. What is the make and model of your device?"

[Nonie246]

Droid maxx

[Ann154]

The rep may or not be working this weekend.  You either have to wait until another rep replies or you can call customer service at 1-800-922-0204 or *611 for immediate assistance.

[Nonie246]

Aww!Thank you.