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Bluetooth pin or passkey

I am trying to sync Moto z with bontrager cadence and speed unit, keep getting error passkey or pin incorrect, but never see a request to enter the pin. Is this an issue with the settings?

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Re: Bluetooth pin or passkey
Customer Support

We know how important it is to make sure that you are able to connect your devices to your phone. Have you tried resetting your phone before attempting to reconnect?