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Can only connect to 4g
JASLLEAV
Newbie

Hello there,

    I live in an area with very spotty reception. I am not sure what I did or how I did it but my phone will ONLY connect to 4g. If there is no 4g service then I have no service period. I can be sitting next to my family and I have no service and they will have 2 or 3 bars of 3g or even sometimes 1x. We have travelled to areas of 3g service and I will lose service completely. Basically it is like my phone it set to LTE only. This also means that I cannot make a phone call with the HD calling setting turned off. My phone is not connecting to any of the alternative voice services, just 4g. I have removed my sim and had no success. Thank you for any info

Labels (1)
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Re: Can only connect to 4g
Ann154
Super User
Super User

Which phone model do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Can only connect to 4g
JASLLEAV
Newbie

Hi there,

I apologise I should've mentioned that. We all have the Moto z2 play. 5 total, but mine is the oddball.

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Re: Can only connect to 4g
Ann154
Super User
Super User

Have you compared the network settings from the other phones to your phone?

Have you verified the network mode setting as LTE/CDMA?

Have you tried using your SIM card in one of the other phones to see if you get the same issue? Or used a SIM card from another phone in your phone and replicate the issue?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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