Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

Can't access voice mail on Droid Razr Maxx
pbhemphill
Newbie

Recently, I've had very poor luck getting into my voice mail on my phone. I dial *86, the prompt asks me for my password, I enter the password and hit #, and after a short pause, the prompt just asks me for the password again. It seems to repeat this pattern indefinitely. I am relatively certain I'm not entering the wrong password because (1) I've changed my password recently, so I know I'm entering the correct password, and (2) if I deliberately enter the wrong password, the system tells me that it "can't process my entry" and hangs up, which is a different response compared to when I enter the correct password.

I have been able to get into my voice mail once or twice in the past few months, but unfortunately I don't know what it was that was different that let me get through those times. When I have managed to get through, the system accepts my password on the first try.

I have a Droid Razr Maxx, and I have basic voice mail.

Labels (2)
0 Likes
Re: Can't access voice mail on Droid Razr Maxx
SoccerRef12
Specialist

My suggestion, when you get one of these really weird problems, is to take it to a corporate store and let the techs there figure it out. If you don't have one close by, you could try calling tech support, but that route is harder because your trying to trouble shoot through a different phone line. Good Luck!

0 Likes
Re: Can't access voice mail on Droid Razr Maxx
vzw_customer_support
Customer Support

Yikes! Let's get your voicemail back in order. Have you tested dialing into your voicemail from a different device? Dial your mobile number and  once it reaches your voicemail, hit #. It will prompt you to enter your voicemail password. Are you able to listen to voicemails using this manner?

YosefT_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: Can't access voice mail on Droid Razr Maxx
pbhemphill
Newbie

The problem has been fixed after a chat session with the support folks. Thanks for the response, though.

0 Likes
Re: Can't access voice mail on Droid Razr Maxx
vzw_customer_support
Customer Support

Hi pbhemphill!

I'm glad your concerns have been addressed and resolved. Keep us in mind for future reference. Not only can you post a concern, but our forums are very informative! Enjoy the rest of your weekend!

Christina B
VZW Support
Follow us on Twitter @VZWSupport

0 Likes