I have a DROID RAZR HD by Motorola that is no longer allowing incoming or outgoing voice calling. I am told that it is because it cannot support 4G. What now? I have insurance. Can I get a new phone for free?
We certainly want to ensure you always have a working phone, MaggsNY. Can you tell us what you hear when trying to make a call from that phone?
When making an outgoing call. It does NOT ring, just a silent pause, then call ends. Incoming calls go directly to voice mail.
Hello, MaggsNY. Being able to call out is vital, and my team and I are here to make sure your calls are working as they should. How long has this been an issue? Does this only occur at a specific location? CourtneyM_VZW
Hello. It has been since July 1 and it occurs no matter what location I am in. I am trying to use it locally in NY.
Thank you for the information. When making a call do you notice the signal change on the phone? Also, are texts and data working fine?