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Droid Maxx HD phone and camera not working after new update
JMac1676
Enthusiast

So after this latest forced update by motorola, my phone no long can make or receive calls and the camera/video features no longer work.  Invariably, with every single motorola I've owned, there is a update that is sent out and something on whatever droid I have at the time, stops working.  I'd go into the laundry list but if you have had droids in the past, you know what I mean.  This time, when a call comes in, I can answer it but I can't hear anything nor can the other party hear me.  After about 5 to 10 seconds, I get the "this process has stopped working" box with the force close or wait option.  Neither box helps. When initiating the camera/video feature, about 5 secs later it displays "camera error" and has the "ok" option only. These are the only two features that I have found to be affected so far.  I put off downloading the obligatory update for over a week, but I guess I accidentally hit download when I thought I was turning off my alarm (not real sure what happened, it was done downloading by the time I noticed).  I'm wondering if anyone else has had similar issues and if so, if Motorola has been notified that once again they've sent out an update that makes their phones useless?  Additionally, is there any way to "roll back" or uninstall an update and return to my original platform?  Also, is it possible to refuse these updates altogether, beside hitting the postpone button every 12 hours for the rest of your life?  Thanks for any help.

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Re: Droid Maxx HD phone and camera not working after new update
vzw_customer_support
Customer Support

Those are two very important functions to your phone, JMac1676. The update certainly should not have caused those types of difficulties. While a software update can't be reversed or permanantly refused, we can work with you to get the phone in great working condition again. Many times the reason a phone begins malfunctioning after an update is because of incompatible 3rd party applications. I'd suggest to start out by placing your phone into Safe Mode using the steps at http://vz.to/IlvYCI. While in safe mode, try to place and receive a call as well as open your camera.

If it continues to work fine in Safe Mode, that's great! It means there's an application on your phone we need to find and uninstall apps by going to settings>Manage Applications. Begin with any applications that are camera or calling related and then reboot the phone to take it out of Safe Mode and try the calls and camera.

If it is still giving errors while in Safe Mode or you're unable to find the culprit application, a full reset http://vz.to/1c75C1L would be the next best step.

Please keep us posted if you continue to have trouble with this update.

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport


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Re: Droid Maxx HD phone and camera not working after new update
vzw_customer_support
Customer Support

Those are two very important functions to your phone, JMac1676. The update certainly should not have caused those types of difficulties. While a software update can't be reversed or permanantly refused, we can work with you to get the phone in great working condition again. Many times the reason a phone begins malfunctioning after an update is because of incompatible 3rd party applications. I'd suggest to start out by placing your phone into Safe Mode using the steps at http://vz.to/IlvYCI. While in safe mode, try to place and receive a call as well as open your camera.

If it continues to work fine in Safe Mode, that's great! It means there's an application on your phone we need to find and uninstall apps by going to settings>Manage Applications. Begin with any applications that are camera or calling related and then reboot the phone to take it out of Safe Mode and try the calls and camera.

If it is still giving errors while in Safe Mode or you're unable to find the culprit application, a full reset http://vz.to/1c75C1L would be the next best step.

Please keep us posted if you continue to have trouble with this update.

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport


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Re: Droid Maxx HD phone and camera not working after new update
B33
Legend

I would give what Jennifer suggested a Try and that does not resolve the issue, I would try a clearing of the cache partition followed by a factory reset..you can find the instructions either by a Google search or follow the links included.. Good luck Smiley Happy b33

https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/93162/p/30,6720,8579

https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/71984/action/auth

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