Help has arrived. I want to make sure you are getting the support that you need. Can you please clarify what you are looking to do with your data? Looking forward to hearing back from you.
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Let's take a closer look, Sbachie19. Are you also accessing the Call Settings and attempting to change Caller ID Readout? Should have options for Ring Only, CAller ID and RIng and Caller ID Repeat. If not, can you confirm your current baseband and system versions via main screen Menu> Settings>About Phone?
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If your DATA is in the RED, I assume that means you are OVER your usage allowance. To get out of the RED, increase your data allowance
- otherwise you will be paying data overage charges ($10 or $15 per GB, depending on which plan you are on)
Multiple options to increase your data plan to cover your usage:
Backdate the change to the beginning of this billing cycle to give you the additional data NOW, and prevent proration of data.
Use option 4 and call customer care, 800-922-0204 as apparently I have no idea what you are trying to do. I don't understand what "bring it back up w/o changing my data means". I thought you wanted to increase your data to avoid overage charges.