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Droid Maxx issues
Sbachie19
Enthusiast

Help

Labels (2)
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Re: Droid Maxx issues
Sbachie19
Enthusiast

I'm trying tonhet my data out of the read how do I do that

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Re: Droid Maxx issues
vzw_customer_support
Customer Support

Sbachie19,

Help has arrived. I want to make sure you are getting the support that you need. Can you please clarify what you are looking to do with your data? Looking forward to hearing back from you.

KevinR_VZW
Follow us on Twitter @VZWSupport

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Re: Droid Maxx issues
Sbachie19
Enthusiast

What can I do to change it cause it in the red

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Re: Droid Maxx issues
vzw_customer_support
Customer Support

Let's take a closer look, Sbachie19.  Are you also accessing the Call Settings and attempting to change Caller ID Readout? Should have options for Ring Only, CAller ID and RIng and Caller ID Repeat. If not, can you confirm your current baseband and system versions via main screen Menu> Settings>About Phone?


Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport

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Re: Droid Maxx issues
elliew
Specialist

If your DATA is in the RED, I assume that means you are OVER your usage allowance. To get out of the RED, increase your data allowance

- otherwise you will be paying data overage charges ($10 or $15 per GB, depending on which plan you are on)

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Re: Droid Maxx issues
Sbachie19
Enthusiast

What can I do to get it out of the red

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Re: Droid Maxx issues
elliew
Specialist

Multiple options to increase your data plan to cover your usage:

  1. use MyVerizon app on your phone
  2. log on to www.verizonwireless.com/myverizon- and change your plan to a higher data allowance
  3. reply to the text message regarding your overage that you received from Verizon - the message says 'reply YES to increase your data allowance" (may only be valid if you are on the MoreEverything plan)
  4. Call customer care 8100-922-0204 - they can make the change for you

Backdate the change to the beginning of this billing cycle to give you the additional data NOW, and prevent proration of data.

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Re: Droid Maxx issues
Sbachie19
Enthusiast

I can't do that is there a way for me to bring it back up up without changing my data

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Re: Droid Maxx issues
elliew
Specialist

Use option 4 and call customer care, 800-922-0204 as apparently I have no idea what you are trying to do. I don't understand what "bring it back up w/o changing my data means". I thought you wanted to increase your data to avoid overage charges.