Droid Razr Maxx HD Data & SMS does NOT work in South Korea

[RTWTraveler]

If you are going to South Korea this phone only operates as a "dumb phone" for phone calls ONLY. Data & SMS does not work at all. I contacted Global Support daily for one week with no resolution! I received conflicting information with 2 support folks telling me that the fix was to do a factory reset. So I reluctantly did this and it did not fix anything. It only wasted my time especially re-installing all my apps, etc. Then 4 support folks told me that you should never do this out of the country!! Anyway the last person i spoke to which was a network technician was very honest. He told me that I was "SOL" and he had no idea how to fix this problem. He said that he would have to get some teams together to try to fix the problem. And I was told that I would receive an email with an update. And of course I have not received any email of correspondence from Verizon. Very frustrating...