Droid Turbo will not connect to my Windows PC

[trb94611]

All I get is "Software installation' and when I us File Explorer I see "CD Drive (K") Installer" and several files including 'VerizonWirelessUpgradeAssistantSetup.exe" . 

[tikibar1]

Have you pulled down the notification shade and changed the USB mode to File Transfer?

Move Pictures / Videos from Device - DROID TURBO by Motorola | Verizon Wireless

[trb94611]

Yes. It disconnects from the PC

[vzw_customer_support]

The last thing that we want is for you to not have your media content on your computer. Forgive me, but I was wondering if you could provide me with clarification on what is disconnecting.

NicholeK_VZW
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