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Droid razr continually freezing/locking up.
cmoscor
Enthusiast

This is becoming a serious frustration because i end up doing a hard restart on my phone about 20 times a day. I did a factory reset with a recovery once last week. My problems continued and i did it again just yesterday.

My phone is still locking up on me and i want a reason as to why this is happening. I have no viruses on my phone, all apps are turned off and it still locks up.

If someone could please help me i would be very grateful.

Labels (2)
Re: Droid razr continually freezing/locking up.
NuDroidUsrr
Specialist

  When you say that "all the apps are turned off", what do you mean? Are the apps installed? I would either run the phone in safe mode, or do a factory reset and only connect it to Google for your account, and run it like that for a few days to see if it happens.

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Re: Droid razr continually freezing/locking up.
cmoscor
Enthusiast

my phone is still freezing up and have to do a hard restart on it. when i was talking about the apps before, it was till happening even though i only had the apps that are preset on the phone that are there after doing the factory reset.

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Re: Droid razr continually freezing/locking up.
B33
Legend

cmsocor  are you running Jelly Bean on your Razr ?

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Re: Droid razr continually freezing/locking up.
vzw_customer_support
Customer Support

Cmoscor, I don't want you to be frustrated and want to help with your phone. Is your phone freezing on any specific action or task? If you have an antivirus, task killer, or battery saver app installed, please remove. After the hard reset, were any applications automatically re-installed?

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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Re: Droid razr continually freezing/locking up.
fordman86
Enthusiast

We'll mines doing the same thing kind of. On battery power I noticed that once it hits 40% battery you search the web or emails or even to some texting it will lock up or freeze and then let it set and it reboots on its own. Then it will lock up upon restarting and do it again about 3 times in a row. Did a factory reset yesterday and today sane thing.  So since it off warranty I eaither deal with it or do an insurance claim.  Sorry about high jacking your thread.

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Re: Droid razr continually freezing/locking up.
breezex
Specialist

My guess is it's either an app (try SAFE mode for a while to see if it's an app) or a bad battery.  Since your problems seem to happen at the 40% battery mark you may need to get the battery replaced.

Re: Droid razr continually freezing/locking up.
fordman86
Enthusiast

I was leaning towards a battery since posting had on charger and on charger now and no problem.

Re: Droid razr continually freezing/locking up.
B33
Legend

Did you update your Razr with the latest update the reason I say it may be the reason for the battery changes I'm seeing  some minor changes in my Razr Maxx's one thing I noticed was when I was on a call the Volume seemed to change on it own it increased and then lowered.. I'm watching closely at all the systems on it one thing that does not work well or at all is the Google+ and it's Photos app..

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Re: Droid razr continually freezing/locking up.
fordman86
Enthusiast

Yes running the 4.1.2 and was ok till last week that's it started also didn't put any new apps on or was there any updates for them.

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