Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Emergency - Moto Z4 Black Screen - No phone
NeedHelp50
Newbie

Dropped Motorola Z4 - screen is black expect for sliver of a line blinking.  Sort of restarts holding the power button, but that it.   Screen stays the same.

No other phone in house.  Verizon restricted messaging until Monday?  So many companies have employees working from home.  Cannot even make an emergency call. Could not be a more irresponsible time for a company this large not to have reps available via chat.

Labels (1)
0 Likes
Re: Emergency - Moto Z4 Black Screen - No phone
vzw_customer_support
Customer Support

NeedHelp50

 

I am sorry to hear that you have dropped your phone and it is now damaged. We will be more than happy to look into what options we have so that we can keep you connected. I will be sending you a private message so that we can better assist you.

EdwardL_VZW

0 Likes