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How do I get HD calling back on Motorola Z Play Droid?
dle31353
Enthusiast - Level 2
‎07-23-2018 07:28 PM

I don't know when it stopped working, but HD Calling on my Motorola Z Play Droid is no longer enabled. Nor is it working on the other phones in my account (LG and Samsung) although in the Account on My Verizon, the feature is showing as activated. Please advise!

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Re: How do I get HD calling back on Motorola Z Play Droid?
vzw_customer_support
Customer Service Rep
‎07-25-2018 07:35 PM

Oh no, let's keep those calls coming in HD, dle31353. I can understand how odd, and frustrating this would be. Why do you feel that it's not activated? What happens when you try to activate it?  

Joel_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How do I get HD calling back on Motorola Z Play Droid?
dle31353
Enthusiast - Level 2
‎07-26-2018 06:37 AM

Thanks for your enthusiastic interest; however, after 2 hours on Chat after which I was directed to do a system reboot which I didn't want to do, and was willing to go without Advanced Calling instead, my phone magically allowed Advanced Calling. How did I know I didn't have it? Well, it was enabled in MyVerizon, but was grayed out as an option on my phone. So I couldn't select it as a feature there. Anyway, solved.

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