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I am unable to power up moto droid ... how do I wipe data?
EDWJAM77
Newbie

I am unable to wipe Moto Droid as phone will not turn on --- it is in an endless reboot loop.   How do I wipe data?   On line instructions involving power button & volume down button do not list a wipe option.

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Re: I am unable to power up moto droid ... how do I wipe data?
Ann154
Super User
Super User

Which exact phone model do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I am unable to power up moto droid ... how do I wipe data?
EDWJAM77
Newbie

I have a Moto Droid Z Play.

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Re: I am unable to power up moto droid ... how do I wipe data?
vzw_customer_support
Customer Support

Having a phone that won't power up is no fun, especially when you want to clear the information on it. Not to worry EDWJAM77, there is a way to do this. Please follow the steps listed here: https://www.verizonwireless.com/support/knowledge-base-206405/

 

Erin_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I am unable to power up moto droid ... how do I wipe data?
vzw_customer_support
Customer Support

We are so sad to hear that your phone is stuck in a Boot-Loop, EDWJAM77. We are here to help. 

 

Typically, the only way to Factory Reset the phone when it is not responsive, is to access the Android Recovery screen https://www.verizonwireless.com/support/knowledge-base-212928/

 

If that is not showing the needed option, then visiting a corporate store location may be best, so we can take a look at the phone for you. Here is a link to help locate the closest location to you https://www.verizonwireless.com/stores/?intcmp=INT-SITESEARCH-REDIRECT-STORE

 

Steven_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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