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I do not recive group messages.It showes there is a new message but i when i open my messages it shows nothing.
beezach
Newbie

please help me

Labels (2)
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Re: I do not recive group messages.It showes there is a new message but i when i open my messages it shows nothing.
nicholasbranson
Specialist

have you tried turning off wifi? group messages are considered mms, and generally won't download through wifi, needs to go through cellular data.

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Re: I do not recive group messages.It showes there is a new message but i when i open my messages it shows nothing.
beezach
Newbie

I don't use wifi

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Re: I do not recive group messages.It showes there is a new message but i when i open my messages it shows nothing.
vzw_customer_support
Customer Support

beezach, Receiving all of your messages are important, indeed! As
nicholasbranson metioned, having Wifi turned on, will effect the success of group and picture messages. I am glad he advised to ensure this feature is off!

Let's figure this out. Which text application are you using when trying to receive group messages - the one that came preinstalled with your Droid RAZR or a 3rd party downloaded app? Are you able to send group and picture messages, successfully? Please share more details so we can help.

TanishaS1_VZW
Follow us on Twitter @VZWSupport



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Re: I do not recive group messages.It showes there is a new message but i when i open my messages it shows nothing.
beezach
Newbie

i use the one that came with the phone and that did not work so I tryed another one and that did not work. So I deleted it and just have the one that came with the phone.

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Re: I do not recive group messages.It showes there is a new message but i when i open my messages it shows nothing.
nicholasbranson
Specialist

so just to be clear... when you go into settings, the wifi option is turned off? Even if you aren't connecting to wifi, there may be an issue if the switch is turned on.

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Re: I do not recive group messages.It showes there is a new message but i when i open my messages it shows nothing.
beezach
Newbie

Yes it is off I don't use wifi.

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Re: I do not recive group messages.It showes there is a new message but i when i open my messages it shows nothing.
vzw_customer_support
Customer Support

Thanks for clarifying, beezach. Are you able to send and receive plain text? How about picture messages? Are you having any trouble accessing the internet (with WiFi off) when you run into the trouble opening the group message?

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Re: I do not recive group messages.It showes there is a new message but i when i open my messages it shows nothing.
beezach
Newbie

I Have no problems with any thing besides reciving group messages. I never use wifi

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Re: I do not recive group messages.It showes there is a new message but i when i open my messages it shows nothing.
vzw_customer_support
Customer Support

Beezach,

Gotcha! So, just to clarify, you are able to initiate a group message, but not receive the replies correct? Has this always been an issue or when did it start happening?

SarahO_VZW
Follow us on Twitter @VZWSupport

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